1. 3M & COVID-19 Frequently Asked Questions
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Frequently asked questions about 3M and COVID-19

Below is a list of the most frequently asked questions you have asked with answers and links to direct you to more information.

Note: If you are a healthcare professional, please visit 3M Medical - PPE Information and Guidance for more information.

Top asked questions


Purchasing


Fraud, price gouging and counterfeit products

  • We do not – and will not – tolerate price gouging, fraud, deception or other activities that unlawfully exploit the demand for critical 3M products during a pandemic. We’re working with law enforcement agencies around the world to aggressively pursue third parties that seek to take advantage of this crisis. We have also filed civil suits against certain price-gougers who have implied or stated an association with 3M; in those suits, we seek injunctions against further bad conduct as well as damages—any damages recovered will be donated to COVID-19 relief efforts. We’re also, in coordination with e-marketplace operators, making referrals to law enforcement authorities, taking down websites with fraudulent or counterfeit product offerings, removing false or deceptive social media pages, and sending cease and desist letters as a first step prior to taking further legal action.


    We have created a new hotline for help in identifying authentic 3M products and ensuring products are from 3M authorized distributors. If you’re in the U.S. or Canada, please give us a call at 1-800-426-8688.

    We have created a new hotline for help in identifying authentic 3M products and ensuring products are from 3M authorized distributors. If you’re in the US or Canada, please give us a call at 1-800-426-8688.


    We have also created resources to help people avoid inflated prices, detect fraud, and identify counterfeit products. Please visit our COVID-19 Fraud website to learn more.


    Additionally, if you have any concerns about potentially fraudulent activity please report them on our website linked here.

  • To help customers identify and avoid inflated prices, we have published current single-case list prices for the most common 3M N95 respirator models sold in the U.S.


    Please view the N95 Respirator Pricing PDF linked here for more information.

  • We recommend purchasing our respirators from 3M authorized distributors, as that offers the greatest assurance that you will receive authentic 3M products. In other words, we do not recommend purchasing respirators from unknown sellers on multi-party internet e-commerce platforms. Here are some tips to help avoid counterfeit products:


    • 3M respirators will be sold in 3M packaging, with model-specific user instructions accompanying the product
    • 3M respirators should not be sold individually, or without packaging (including user instructions)
    • 3M has strict quality standards, and therefore products that have missing straps, strange odors, blocked valves, misspelled words, etc. are likely not authentic 3M respirators

    Please view Avoiding Counterfeit Respirators PDF linked here for more information on how to avoid purchasing counterfeit products.


    Additionally, if you’re in the U.S. or Canada and you’re concerned about any potential fraudulent or counterfeit activity, please call us at 1-800-426-8688 or contact us via our website linked here.

  • We have not increased the prices we charge for respirators as a result of this global crisis, and we will not increase our current prices for respirators being used to help address the pandemic. We do not – and will not – tolerate price gouging, fraud, deception or other activities that unlawfully exploit the demand for critical 3M products during a pandemic. We’re working with law enforcement agencies around the world to aggressively pursue third parties that seek to take advantage of this crisis. We have also filed civil lawsuits against multiple price-gougers and bad actors who have implied or stated an association with 3M to defraud purchasers; in most of those lawsuits, we seek injunctions to stop further bad conduct. If we recover monetary damages, we will donate those to COVID-19 relief efforts. We’re also, in coordination with e-marketplace operators, making referrals to law enforcement authorities, taking down websites with fraudulent or counterfeit product offerings, removing false or deceptive social media pages, and sending cease and desist letters as a first step prior to taking further legal action.


    Please visit our COVID-19 Fraud website for more information.


    Additionally, if you’re in the U.S. or Canada and you’re concerned about any potential fraudulent or counterfeit activity, please contact us via our website linked here.


Product use and shelf life

Note: If you are a healthcare professional, please visit 3M Medical - PPE Information and Guidance for more information


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