3M United States
It is 3M policy to comply with all applicable privacy and data protection laws. This commitment reflects the value we place on earning and keeping the trust of our customers, business partners and others whose personal information we process.
This Policy applies to the personal information we process related to Internet sites (“Internet Site”) and mobile applications (“App”) operated by or on behalf of 3M and the services we provide through an Internet Site and App, that display or include a link to this Policy (collectively the “Services”).
It also applies to personal information 3M may otherwise collect: (i) through our products and services; (ii) when you interact with us by means other than a 3M Internet Site or App, for example, in person, by telephone, or at a trade show or training; and (iii) from our former and prospective customers, distributors, and other business partners (collectively “Business Partners”) as well as our suppliers and vendors.
However, different 3M Internet Sites, Apps, products, and services may have different purposes and features. If additional or different disclosures are required for a specific 3M Internet Site, App, product, or service, then we may provide additional or supplemental privacy notices which will apply to certain personal information collected and processed by us related to the relevant Internet Site, App, product, or service. Each such additional notice, policy, or statement (“Specific Privacy Statement”) will control to the extent there is a conflict with this Policy, with respect to your personal information that is subject to that Specific Privacy Statement.
Additional Information and Rights for Certain U.S. Residents. If you are a resident of the United States, please see the section Additional Information for U.S. Residents (including California) below for more information about the categories of personal information we collect and your rights under applicable U.S. privacy laws (including where applicable the California Consumer Privacy Act).
To the extent required by applicable privacy and data protection law, whenever 3M collects personal information, 3M will:
3M collects the following types of personal information:
3M collects personal information you provide us, which may include: (i) contact information, such as your name, company name, job title, address, e-mail address, and phone number; (ii) additional information about you to help us get to know you better, such as your gender, age, date of birth, nationality, professional associations and registration numbers, information about how you use our products, and demographic information; (iii) comments, questions, requests and orders you may make; (iv) financial information needed to process payments if you make purchases, such as credit card or account information or tax identification number; (v) log-in information, including, if applicable, social media account information for login purposes; and (vi) information about your preferences, such as your preferred methods of communication and product types in which you are interested.
Device and browser information. 3M may collect personal information related to your device, such as device type, browser type, IP address, operating system, and device identifier when you interact with us and use our Services. 3M collects such information automatically from your device and web browser through cookies, log files, pixel tags and other and similar technologies when users access or use our Services, such as IP address, general location information, domain name, page views, a date/time stamp, browser type, device type, device ID, Internet service provider, referring and exiting URLs, operating system, language, clickstream data, and similar device and usage information.
Information about how you interact with us. 3M may collect personal information related to your usage of 3M Internet Sites and Apps and how you interact with our digital advertisements and promotions, such as content viewed or downloaded, features used, links clicked, 3M promotional emails opened, and dates and times of interactions. 3M collects this information using cookies, pixel tags and similar technologies.
Location information. 3M may collect location information, including precise real-time location information from your device and imprecise location information derived from, for example, your IP address or postal code. 3M Apps will NOT access precise-real time location information from your device unless you grant permission to do so.
A "cookie" is a file of information placed on your device when you visit a website. Cookies and similar technologies can enhance your user experience by saving your preferences, personalizing your online experience, holding items in your shopping cart, and sometimes providing you with advertising which is tailored to your interests.
3M Internet Sites use "session cookies." A session cookie expires after you close your browser. For example, when you use the 3M Product Catalog, we place a session cookie to note what pages you have viewed. We can use this information to provide you recommendations of other products that may be of interest.
3M Internet Sites also use "persistent cookies." These cookies do not expire when you close your browser. Persistent cookies stay on your computer until you delete them or they expire. By assigning your computer a unique identifier, we are able to create a database of your previous choices and preferences which can be provided by us automatically, saving you time and effort on future visits. For example, after you make a purchase, if you decide to make another purchase, your shipping address may have been retained and will only need to be confirmed.
At any time when visiting a 3M Internet Site for one of these countries, clicking on the "Cookie Preferences" link at the bottom of each page allows you to access information on cookies and change your settings.
Although you are not required to accept cookies when you visit a 3M Internet Site, you may be unable to use all of the functionality of the site if you reject certain cookies.
In addition, your browser may allow you to adjust settings to accept or reject/block certain cookies, or to alert you when a cookie is placed on your computer; you can also delete cookies. Please note that these settings are browser and device specific.
Analytics and Advertising. 3M uses third-party analytics services to better understand how users engage with 3M Internet Sites and Apps, including services provided by Google and Adobe. These third-party analytics companies may collect usage data (using cookies, pixels and similar tools) about our Services in order to provide us with reports and metrics that help us to evaluate usage of our Services and improve performance and user experiences. Please use the following links for more information about how Google and Adobe collect and use data when you visit their partners' websites or apps:
3M also uses third-party advertising services to provide advertisements for 3M products or services that may be of interest to you when you visit websites or other online services.
Targeted Advertising. 3M allows selected third parties, including these analytics and advertising services and networks, mobile networks and others (“third-party ad companies”), to place cookies and pixels on our Internet Sites. These third parties may collect information about your online activities over time and across third-party websites. We and these third-party ad companies use this information to provide you more relevant ads and content within our Services and on third-party sites and apps, and to evaluate the success of such ads and content.
These third parties may be members of industry self-regulatory groups such as the Network Advertising Initiative (NAI) and Digital Advertising Alliance (DAA). The websites for these groups provide more information on interest-based online advertising and how to opt out of receiving interest-based online ads from participating companies.
Please note that opting out of participating ad networks does not opt you out of being served advertising. You may continue to receive generic or ‘contextual’ ads on our Services. You may also continue to receive targeted ads on other websites, from companies that do not participate in the above programs.
3M collects personal information through our Business Partners. This information may include contact information, such as name, company name, job title, address, e-mail address, and phone number.
3M may also obtain personal information from other third-party sources, including publicly and commercially available sources. We may combine the information we receive from our Business Partners, suppliers and vendors and other third-party sources with information that we collect from you or your device, as described above.
3M may use your personal information to:
Develop and manage our relationships with you and our Business Partners. This may include: (i) delivering services or carrying out transactions that you or our Business Partners have requested; (ii) providing information about 3M products, services, and transactions, and advertisements, that may be of interest to you; (iii) providing you and our Business Partners a more consistent experience in interacting with 3M, including by learning more about you and how you use and interact with 3M Internet Sites, Apps, products, and services; and (iv) planning, managing, and performing under our contractual relationships with our Business Partners, vendors and suppliers.
Communicate with you or your company. This may include: (i) informing you of 3M products, services, and promotional activities that may be of interest to you or your company; (ii) providing information about relevant 3M products, services, and transactions, including, for example, pricing information, technical data, invoice, shipping, or production information, warranty or recall information, or information about product or service improvements; (iii) responding to questions or inquiries that you make, including customer service requests; and (iv) inviting you to participate in, or informing you of the results of, customer satisfaction or market research surveys.
Provide and improve our Internet Sites, Apps, products, and services. This may include: (i) customizing them to your preferences or interests, making them more compatible with your technology, or otherwise making them easier to use; (ii) maintaining the security of and otherwise protecting them; and (iii) and developing new 3M Internet Sites, Apps, products and services.
Address legal issues. This may include: (i) complying with our obligations to retain certain business records for minimum retention periods; (ii) establishing, exercising, or defending legal claims; (iii) complying with laws, regulations, court orders, or other legal process; (iv) detecting, preventing, and responding to fraud, intellectual property infringement, violation of our contracts or agreements, violations of law, or other misuse of 3M Internet Sites, Apps, products or services; and (v) protecting 3M’s rights or property, or yours or others’ health, safety, welfare, rights, or property.
3M may also use your personal information for other uses consistent with the context in which the information was collected or with your consent.
3M may anonymize or aggregate any of the information we collect and use it for any purpose, including for research and product-development purposes. Such information will not identify you individually.
3M may disclose the personal information we collect, for the purposes described above as described here:
3M may share anonymized or aggregated information internally and with third parties for any purpose. Such information will not identify you individually.
Your personal information will generally be stored in 3M databases or databases maintained by our service providers. Many of these databases are stored on servers located in the United States. 3M takes appropriate measures, by contract or otherwise, to provide adequate protection for personal information that is disclosed to a third party or transferred to another country, including transfers within 3M.
3M maintains reasonable safeguards designed to protect the confidentiality, security, and integrity of your personal information.
3M Internet Sites and Apps may contain links to websites or mobile apps that are not operated by 3M. In addition, our Services may include or incorporate plugins, widgets, buttons or similar features which are operated by third-party social media platforms and other third party networks. An example of a social media plugin is the Facebook “Like” button. We provide these links and plugins as a service and do not imply any endorsement of the activities or content of the related websites, apps, or social media platforms, nor any association with their operators. Even though incorporated into our Services, these features are hosted by the respective third-party operators. Subject to your cookie preferences, these third parties may collect your IP address, URL, date and time stamp, browser details and similar information, subject to their own privacy policies. To learn about the information collected by these third-party websites, apps, and plugins, please visit their respective privacy policies. We encourage you to review the privacy policies for the websites, apps, and social media platforms you visit before using them or providing personal information.
How long we keep your personal information will vary and will depend on the purpose and use of information collected. There are legal requirements that we keep some types of data for specific periods. Otherwise, we will retain it for no longer than is necessary for the purposes for which the data was collected.
3M’s Internet Sites and Apps are not intended for or targeted at children under 13 years of age (13) and 3M does not knowingly or specifically solicit or collect personal information from children under 13, or the relevant minimum age under applicable local legal requirements, except as permitted under applicable law. If you believe we have unintentionally collected such information, please notify us as set out in the Questions about this Policy section below.
Some 3M products, services, Internet Sites, and Apps are intended for use by our Business Partners, including our business customers (“3M B2B Services”). When Business Partners purchase and use our 3M B2B Services, we process the personal information of individuals at their direction and on their behalf, as a service provider, and your use of 3M B2B Services is administered by your company, our Business Partner. In such cases, the privacy policies of the respective Business Partner apply and not this Policy. If you have any privacy questions related to your personal information processed related to a 3M B2B Service, you should contact the relevant Business Partner directly.
Data controller and contact information
3M’s lawful basis for processing your personal data
Additional information about the retention of your personal data
Your individual rights
In this section, we provide additional information to residents in certain U.S. states (including California) about the categories of personal information we collect about you and your privacy rights under applicable privacy laws including, where applicable, the California Consumer Privacy Act (“CCPA”). This section does not address or apply to our collection and processing of data that is exempt from applicable law, or information about our employees, personnel, applicants and candidates.
Please note that for personal information that we process on behalf of a Business Partner, in our capacity as a processor or service provider, we will provide reasonable assistance to that business client as necessary to enable them to respond to your requests to exercise your privacy rights; you should submit your request directly to the relevant Business Partner.
While our collection, use and disclosure of personal information varies based upon our relationship and interactions with you, the table below generally identifies the categories of personal information about you that we collect (and for California have collected in the prior twelve (12) months), as well as the categories of third parties to whom we may disclose this information for a business or commercial purpose. In some cases (such as where required by law), we may ask for your consent or give you certain choices prior to collecting or using certain personal information.
Aggregate and Non-identifiable Data. 3M may use, process and disclose de-identified or aggregated and other non-identifiable information including related to our business and the Services for quality control, analytics, research, development and other purposes. Such information will not identify you individually. Where we use, disclose or process de-identified data (data that is no longer reasonably linked or linkable to an identified or identifiable natural person, household, or personal or household device) we will maintain and use the information in deidentified form and not to attempt to reidentify the information, except in order to determine whether our deidentification processes are reasonable and adequate pursuant to applicable privacy laws.
Sales and Sharing of Personal Information. Certain privacy laws define a "sale" as disclosing or making available to a third-party personal information in exchange for monetary or other valuable consideration, and “sharing” broadly, including as disclosing or making available personal information to a third party for purposes of cross-context behavioral advertising. While we do not disclose personal information to third parties in exchange for monetary compensation, we may “sell” or “share” (as defined by applicable laws) Identifiers and Internet and Electronic Network Activity Usage Information to advertising networks, data analytics providers and social networks. We do so in order to improve and evaluate our advertising campaigns and better reach customers and prospective customers with more relevant ads and content. We do not sell or share sensitive personal information, nor do we sell or share any personal information about individuals who we know are under sixteen (16) years old.
Sources of Personal Information. In general, we may collect the categories of personal information identified in the table above from the following categories of sources:
Purposes of Collection, Use and Processing. We collect, use and otherwise process the above personal information in order to provide our services to you, respond to and fulfil your orders and requests, as otherwise directed or consented to by you, and for the following business or commercial purposes:
Sensitive Personal Information. Notwithstanding the purposes described above, we do not use or disclose of sensitive personal information beyond the purposes authorized by applicable law (including the CCPA). Accordingly, we only use and disclose sensitive personal information as reasonably necessary (i) to perform our services requested by you, (ii) to help ensure security and integrity, including to prevent, detect, and investigate security incidents, (iii) to detect, prevent and respond to malicious, fraudulent, deceptive, or illegal conduct, (iv) to verify or maintain the quality and safety of our services, (v) for compliance with our legal obligations, (vi) to our service providers who perform services on our behalf, and (vii) for purposes other than inferring characteristics about you.
Retention. We retain the personal information we collect as reasonably necessary for the purposes described above or otherwise disclosed to you at the time of collection. For example, we will retain your transactional data for as long as necessary to comply with our tax, accounting and recordkeeping obligations, administer applicable returns and warranty programs, and for research, development and safety purposes, as well as an additional period of time as necessary to protect, defend or establish our rights, defend against potential claims, comply with legal obligations.
Do Not Track Browser Settings. Some browsers may transmit "Do Not Track" ("DNT") signals to the websites you visit. Because there is not common agreement about how to interpret DNT signals, 3M currently does not take action in response to them.
Exercising your Privacy Rights. You can exercise your U.S. privacy rights online or via telephone. For information on how to opt out of any cookie and pixel related “sales” and “sharing” or targeted advertising on any of our Internet Sites, please see the subsection “GPC and Cookie Opt-out” below.
Privacy Rights. Subject to certain limitations and exceptions under applicable law, verified residents in certain U.S. states (including California) may have, pursuant to applicable law, additional privacy rights with respect to their personal information with 3M. You may exercise the following U.S. privacy rights by completing this request form or by contacting us toll free at 1-833-256-1792:
GPC and Cookie Opt-out. Our U.S. Internet Site responds to global privacy control—or “GPC”—signals, which means that if we detect that your browser is communicating a GPC signal, we will, subject to applicable law, process that as a request to opt that particular browser and device out of sales and sharing on our Internet Sites. Certain residents may also opt out of any cookie and pixel related “sales” and “sharing” or targeted advertising on any of our Internet Sites by adjusting your cookie privacy preferences for that Internet Site, in our cookie preference manager, which you can access by clicking the “Privacy Choices” link, accessible in the footer of our Internet Sites. Note that if you come back to our Internet Sites from a different device or use a different browser on the same device, you will need to enable GPC or set your cookie preferences for each browser and device you use to access our Internet Sites and services. More information about GPC is available at: https://globalprivacycontrol.org/
Also, you may exercise the right to opt out online by submitting an opt out request via our request form, or by calling us at toll free at 1-833-256-1792. We will process your request with respect to the personal information in our records that is linked or reasonably linkable to the personal information provided in your request.
Mobile Device Settings. You may use mobile device settings to limit mobile tracking technologies and associated activities. For instance, Android users can visit Google settings > Ads > Reset advertising ID to adjust or reset the advertising identifiers on their mobile device in the device settings. Apple users can go to settings > Privacy & Security > Tracking, and turn off “tracking” to limit apps from tracking their activities across apps and websites for targeted advertising.
Verifying your request. We will take steps to verify your request by matching the information provided by you with the information we have in our records. Your request must:
Please note, in some cases, we may request additional information in order to verify your request or where necessary to process your request. Authorized agents may initiate a request on behalf of another individual through one of the above methods; authorized agents will be required to provide proof of their authorization and we may also require that the relevant consumer directly verify their identity and the authority of the authorized agent.
If you have any questions about this Policy or our use of your personal information, please email us at email@example.com or by writing to us at:
Compliance and Business Conduct
3M Center, Bldg. 220-11W-02
St. Paul, MN 55144-1000
This Policy is current as of the Effective Date set forth below. Changes to this Policy will be posted on this site, along with information on any material changes. 3M reserves the right to update or modify this Policy at any time and without prior notice. Any modifications will apply only to the personal information we collect after the posting. If we make material changes to how we collect, use and disclose the personal information we have previously collected about you, we will endeavor to provide you prior notice, such as by emailing you or posting prominent notice through on our website or within the Services, and where required by applicable law obtain your consent.
Last Revised: December 19, 2022.
One of our CCPA Resolution Specialist will be contacting you to collect some information to validate your identity and to proceed with your request.
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