1. 3M United States
  2. Privacy Policy

3M United States

3M Global Privacy Policy

3M Company and its subsidiaries and affiliates (“3M,” “we,” “our” or “us”) respect your right to privacy. This Privacy Policy (“Policy”) describes the personal information we may collect, use, disclose and otherwise process about individuals, as well as the rights and choices individuals may have regarding their personal information and other important topics relating to your privacy and data protection.

It is 3M policy to comply with all applicable privacy and data protection laws. This commitment reflects the value we place on earning and keeping the trust of our customers, business partners and others whose personal information we process.

This Policy applies to the personal information we process related to Internet sites (“Internet Site”) and mobile applications (“App”) operated by or on behalf of 3M and the services we provide through an Internet Site and App, that display or include a link to this Policy (collectively the “Services”). 

It also applies to personal information 3M may otherwise collect: (i) through our products and services; (ii) when you interact with us by means other than a 3M Internet Site or App, for example, in person, by telephone, or at a trade show or training; and (iii) from our former and prospective customers, distributors, and other business partners (collectively “Business Partners”) as well as our suppliers and vendors. 

However, different 3M Internet Sites, Apps, products, and services may have different purposes and features. If additional or different disclosures are required for a specific 3M Internet Site, App, product, or service, then we may provide additional or supplemental privacy notices which will apply to certain personal information collected and processed by us related to the relevant Internet Site, App, product, or service. Each such additional notice, policy, or statement (“Specific Privacy Statement”) will control to the extent there is a conflict with this Policy, with respect to your personal information that is subject to that Specific Privacy Statement.

Additional Information and Rights for Certain U.S. Residents. If you are a resident of the United States, please see the section Additional Information for U.S. Residents (including California) below for more information about the categories of personal information we collect and your rights under applicable U.S. privacy laws (including where applicable the California Consumer Privacy Act).  


  • General Principles of 3M’s Collection, Use and Disclosure of Personal Information

    To the extent required by applicable privacy and data protection law, whenever 3M collects personal information, 3M will:
     

    • provide timely and appropriate notice to you about our data practices;
    • collect your personal information only for specified and legitimate purposes. The information we collect will be relevant, adequate and not excessive for the purposes for which it is collected;
    • process your personal information in a manner consistent with the purposes for which it was originally collected or to which you have subsequently consented;
    • take commercially reasonable steps to ensure that your personal information is reliable for its intended use, accurate, complete, and, where necessary, kept up-to-date;
    • not use your personal information for direct marketing purposes without giving you an opportunity to “opt-out”; and
    • take appropriate measures, by contract or otherwise, to provide adequate protection for personal information that is disclosed to a third party or transferred to another country, including transfers within 3M.
  • Personal Information 3M Collects

    3M collects the following types of personal information:
     

    • Information You Provide

    3M collects personal information you provide us, which may include: (i) contact information, such as your name, company name, job title, address, e-mail address, and phone number; (ii) additional information about you to help us get to know you better, such as your gender, age, date of birth, nationality, professional associations and registration numbers, information about how you use our products, and demographic information; (iii) comments, questions, requests and orders you may make; (iv) financial information needed to process payments if you make purchases, such as credit card or account information or tax identification number; (v) log-in information, including, if applicable, social media account information for login purposes; and (vi) information about your preferences, such as your preferred methods of communication and product types in which you are interested.
     

    • Information Automatically Gathered from Your Device

    Device and browser information. 3M may collect personal information related to your device, such as device type, browser type, IP address, operating system, and device identifier when you interact with us and use our Services. 3M collects such information automatically from your device and web browser through cookies, log files, pixel tags and other and similar technologies when users access or use our Services, such as IP address, general location information, domain name, page views, a date/time stamp, browser type, device type, device ID, Internet service provider, referring and exiting URLs, operating system, language, clickstream data, and similar device and usage information.

    Information about how you interact with us. 3M may collect personal information related to your usage of 3M Internet Sites and Apps and how you interact with our digital advertisements and promotions, such as content viewed or downloaded, features used, links clicked, 3M promotional emails opened, and dates and times of interactions. 3M collects this information using cookies, pixel tags and similar technologies.

    Location information. 3M may collect location information, including precise real-time location information from your device and imprecise location information derived from, for example, your IP address or postal code. 3M Apps will NOT access precise-real time location information from your device unless you grant permission to do so. 
     

    • Cookies and Similar Technologies

    A "cookie" is a file of information placed on your device when you visit a website. Cookies and similar technologies can enhance your user experience by saving your preferences, personalizing your online experience, holding items in your shopping cart, and sometimes providing you with advertising which is tailored to your interests.

    3M Internet Sites use "session cookies." A session cookie expires after you close your browser. For example, when you use the 3M Product Catalog, we place a session cookie to note what pages you have viewed. We can use this information to provide you recommendations of other products that may be of interest.

    3M Internet Sites also use "persistent cookies." These cookies do not expire when you close your browser. Persistent cookies stay on your computer until you delete them or they expire. By assigning your computer a unique identifier, we are able to create a database of your previous choices and preferences which can be provided by us automatically, saving you time and effort on future visits. For example, after you make a purchase, if you decide to make another purchase, your shipping address may have been retained and will only need to be confirmed.

    Certain countries require your consent to the use of cookies when you visit 3M Internet Sites. If you access a 3M Internet Site from one of these countries, you will be presented with information regarding your options, including the option to accept or reject certain categories of cookies. You will be able to change these settings on subsequent visits. Please note that you will not be able to opt out of receiving certain cookies that are strictly necessary for the delivery of a service requested by you.

    At any time when visiting a 3M Internet Site for one of these countries, clicking on the "Cookie Preferences" link at the bottom of each page allows you to access information on cookies and change your settings.

    Although you are not required to accept cookies when you visit a 3M Internet Site, you may be unable to use all of the functionality of the site if you reject certain cookies.

    In addition, your browser may allow you to adjust settings to accept or reject/block certain cookies, or to alert you when a cookie is placed on your computer; you can also delete cookies. Please note that these settings are browser and device specific.

    Analytics and Advertising. 3M uses third-party analytics services to better understand how users engage with 3M Internet Sites and Apps, including services provided by Google and Adobe. These third-party analytics companies may collect usage data (using cookies, pixels and similar tools) about our Services in order to provide us with reports and metrics that help us to evaluate usage of our Services and improve performance and user experiences. Please use the following links for more information about how Google and Adobe collect and use data when you visit their partners' websites or apps:

    www.google.com/policies/privacy/partners/

    http://www.adobe.com/privacy/marketing-cloud.html

    3M also uses third-party advertising services to provide advertisements for 3M products or services that may be of interest to you when you visit websites or other online services.

    Targeted Advertising. 3M allows selected third parties, including these analytics and advertising services and networks, mobile networks and others (“third-party ad companies”), to place cookies and pixels on our Internet Sites. These third parties may collect information about your online activities over time and across third-party websites. We and these third-party ad companies use this information to provide you more relevant ads and content within our Services and on third-party sites and apps, and to evaluate the success of such ads and content.  

    These third parties may be members of industry self-regulatory groups such as the Network Advertising Initiative (NAI) and Digital Advertising Alliance (DAA). The websites for these groups provide more information on interest-based online advertising and how to opt out of receiving interest-based online ads from participating companies. 

    Please note that opting out of participating ad networks does not opt you out of being served advertising. You may continue to receive generic or ‘contextual’ ads on our Services. You may also continue to receive targeted ads on other websites, from companies that do not participate in the above programs.
     

    • Information from Business Partners and other Third Parties

    3M collects personal information through our Business Partners. This information may include contact information, such as name, company name, job title, address, e-mail address, and phone number.

    3M may also obtain personal information from other third-party sources, including publicly and commercially available sources. We may combine the information we receive from our Business Partners, suppliers and vendors and other third-party sources with information that we collect from you or your device, as described above.

 

  • How 3M Uses Your Personal Information

    3M may use your personal information to:

    Develop and manage our relationships with you and our Business Partners. This may include: (i) delivering services or carrying out transactions that you or our Business Partners have requested; (ii) providing information about 3M products, services, and transactions, and advertisements, that may be of interest to you; (iii) providing you and our Business Partners a more consistent experience in interacting with 3M, including by learning more about you and how you use and interact with 3M Internet Sites, Apps, products, and services; and (iv) planning, managing, and performing under our contractual relationships with our Business Partners, vendors and suppliers.

    Communicate with you or your company. This may include: (i) informing you of 3M products, services, and promotional activities that may be of interest to you or your company; (ii) providing information about relevant 3M products, services, and transactions, including, for example, pricing information, technical data, invoice, shipping, or production information, warranty or recall information, or information about product or service improvements; (iii) responding to questions or inquiries that you make, including customer service requests; and (iv) inviting you to participate in, or informing you of the results of, customer satisfaction or market research surveys.

    Provide and improve our Internet Sites, Apps, products, and services. This may include: (i) customizing them to your preferences or interests, making them more compatible with your technology, or otherwise making them easier to use; (ii) maintaining the security of and otherwise protecting them; and (iii) and developing new 3M Internet Sites, Apps, products and services.

    Address legal issues. This may include: (i) complying with our obligations to retain certain business records for minimum retention periods; (ii) establishing, exercising, or defending legal claims; (iii) complying with laws, regulations, court orders, or other legal process; (iv) detecting, preventing, and responding to fraud, intellectual property infringement, violation of our contracts or agreements, violations of law, or other misuse of 3M Internet Sites, Apps, products or services; and (v) protecting 3M’s rights or property, or yours or others’ health, safety, welfare, rights, or property.

    3M may also use your personal information for other uses consistent with the context in which the information was collected or with your consent.

    3M may anonymize or aggregate any of the information we collect and use it for any purpose, including for research and product-development purposes. Such information will not identify you individually.

  • How 3M May Disclose Your Personal Information

    3M may disclose the personal information we collect, for the purposes described above as described here:
     

    • 3M may disclose your personal information with other 3M entities, including those in different countries. When we do so, these other 3M entities will use your information in a manner consistent with this Policy, any applicable Specific Privacy Statements, and all applicable privacy and data protection laws.
    • 3M may also disclose your personal information with third parties we hire to perform support services for us. These third parties are required to use the personal information we share with them only to perform services on our behalf and to treat your personal information in compliance with all applicable privacy and data protection laws.
    • In some cases, 3M may disclose your personal information with third parties who partner with us to provide products and services to our customers, such as distributors. If so, we will require our Business Partners to use that information in a manner consistent with this Policy, any applicable Specific Privacy Statements, and all applicable privacy and data protection laws.
    • 3M may disclose your personal information with third parties when we have a good faith belief that disclosure is necessary: (i) to comply with a law, regulation, court order, or other legal process; (ii) to detect, prevent, and respond to fraud, intellectual property infringement, violation of our contracts or agreements, violation of law, or other misuse of 3M Internet Sites, Apps, products or services; (iii) to protect 3M rights or property or yours or others’ health, safety, welfare, rights, or property; or (iv) under similar circumstances. If such an event occurs, we will take appropriate steps to protect your personal information.
    • 3M may disclose your personal information with third parties in connection with the sale, purchase, merger, reorganization, liquidation or dissolution of 3M or a 3M business unit, or under similar circumstances. If such an event occurs, we will take appropriate steps to protect your personal information.
    • 3M may disclose your information with your permission or at your request.

    3M may share anonymized or aggregated information internally and with third parties for any purpose. Such information will not identify you individually.

  • Security of Your Personal Information

    Your personal information will generally be stored in 3M databases or databases maintained by our service providers. Many of these databases are stored on servers located in the United States. 3M takes appropriate measures, by contract or otherwise, to provide adequate protection for personal information that is disclosed to a third party or transferred to another country, including transfers within 3M.

    3M maintains reasonable safeguards designed to protect the confidentiality, security, and integrity of your personal information.

  • Links to Third Party Internet Sites and Plugins

    3M Internet Sites and Apps may contain links to websites or mobile apps that are not operated by 3M. In addition, our Services may include or incorporate plugins, widgets, buttons or similar features which are operated by third-party social media platforms and other third party networks. An example of a social media plugin is the Facebook “Like” button. We provide these links and plugins as a service and do not imply any endorsement of the activities or content of the related websites, apps, or social media platforms, nor any association with their operators. Even though incorporated into our Services, these features are hosted by the respective third-party operators. Subject to your cookie preferences, these third parties may collect your IP address, URL, date and time stamp, browser details and similar information, subject to their own privacy policies. To learn about the information collected by these third-party websites, apps, and plugins, please visit their respective privacy policies. We encourage you to review the privacy policies for the websites, apps, and social media platforms you visit before using them or providing personal information.

  • Retention of Your Personal Information

    How long we keep your personal information will vary and will depend on the purpose and use of information collected. There are legal requirements that we keep some types of data for specific periods. Otherwise, we will retain it for no longer than is necessary for the purposes for which the data was collected.

 

  • Children

    3M’s Internet Sites and Apps are not intended for or targeted at children under 13 years of age (13) and 3M does not knowingly or specifically solicit or collect personal information from children under 13, or the relevant minimum age under applicable local legal requirements, except as permitted under applicable law. If you believe we have unintentionally collected such information, please notify us as set out in the Questions about this Policy section below.

  • 3M B2B Services

    Some 3M products, services, Internet Sites, and Apps are intended for use by our Business Partners, including our business customers (“3M B2B Services”). When Business Partners purchase and use our 3M B2B Services, we process the personal information of individuals at their direction and on their behalf, as a service provider, and your use of 3M B2B Services is administered by your company, our Business Partner. In such cases, the privacy policies of the respective Business Partner apply and not this Policy. If you have any privacy questions related to your personal information processed related to a 3M B2B Service, you should contact the relevant Business Partner directly.

  • Additional Information for EU Residents

    Data controller and contact information

    • The controller for personal data collected under this Privacy Policy is the relevant 3M entity in your country, and, as applicable, 3M Company, Compliance and Business Conduct, 3M Center, Bldg. 220-11W-02, St. Paul, MN 55144-1000.
    • If you are using 3M B2B Services administered by your company, your company may be the controller for personal data collected by those 3M B2B Services. Please contact your company for more information.
    • You can reach 3M’s European Data Protection Officer at: Attn. EU Data Protection Officer, 3M Belgium, Hermeslaan 7, B-1831 Diegem, Belgium, e-mail: DPO_EU@mmm.com, telephone: +32 2 7224594.
    • You can find the contact details of the relevant 3M legal entity in your country in the 3M Help Center.

    3M’s lawful basis for processing your personal data

    • The lawful basis for 3M’s processing of your personal data will depend on the purposes of the processing. For most personal data processing activities covered by this Privacy Policy, the lawful basis is that the processing is necessary for 3M’s legitimate business interests. Where we process personal data in relation to a contract, or a potential contract, with you, the lawful basis is that the processing is necessary for the performance of our contract with you or to take steps at your request prior to entering into a contract. When we are required to share personal data with law enforcement agencies or other governmental bodies, we do so on the basis that we are under a legal obligation to do so. We will also use consent as the legal basis where we deem appropriate or to the extent required by applicable law, for example, before we collect precise location data from your mobile device.
    • More Information
      • Processing on the basis of legitimate business interests. When we process personal information on the basis that the processing is necessary for our legitimate business interests, such interests include:  providing, improving, and promoting 3M Internet Sites, Apps, products, and services; (ii) communicating with current and potential customers, other Business Partners, suppliers, vendors and their respective individual points of contact; (iii) managing our relationships with our customers, vendors, and other Business Partners, and their individual points of contact; (iv) other business development purposes; (v) sharing information within the 3M group, as well as with service providers and other third parties; and (vi) maintaining the safety and security of our products, services and employees, including fraud protection.
      • Processing on the basis of performance of a contract. Examples of situations in which we process personal information as necessary for performance of a contract include e-commerce transactions in which you purchase a product or service from 3M, on your own behalf, through a 3M Internet Site or App.
      • Processing on the basis of consent. Examples of processing activities for which 3M uses consent as its legal basis include:  collecting and processing precise location information from your mobile device; (ii) sending promotional emails when consent is required under applicable law; and (iii) processing personal data on 3M Internet Sites or Apps through cookies and similar technologies when consent is required by applicable law.
      • Processing because 3M is under a legal obligation to do so. Examples of situations in which 3M must processes personal data to comply with its legal obligations include:  payment of taxes and other government levies; (ii) providing your personal data to law enforcement agencies and other governmental bodies when required by applicable laws; (iii) retaining business records required to be retained by applicable laws; and (iv) complying with court orders or other legal process.

    Additional information about the retention of your personal data

    • To determine the period for which your personal data will be retained in accordance with this Policy, 3M considers criteria such as:  any applicable legal requirements to retain data for a certain period of time; (ii) any retention obligations related to actual or potential litigation or government investigations; (iii) any retention requirements in relevant agreements with our Business Partners; (iv) the date of your last interaction with 3M (including with 3M Internet Sites, Apps, communications, etc.); (v) the length of time between your interactions with 3M; (vi) the sensitivity of the data; and (vii) the purposes for which the data was collected.

    Your individual rights

    • In accordance with the applicable laws in the European Union, you have the following rights with respect to your personal data, which apply differently in different circumstances: right of access, right to rectification, right to erasure, right to restriction of processing, right to data portability and right to object to processing. Most of these rights are not absolute. Below we describe these rights in more detail and provide information on how you can exercise them. If you make a request to exercise your rights, we will respond within one month, but have the right to extend this period by two additional months, where necessary. If we extend the response period, we will let you know within one month from your request. You can exercise your rights by completing this request form.
    • More Information
      • Right of Access. You have the right to ask 3M to confirm whether we process your personal data. If we do, you have the right to request access to your personal data that we process and the following information:  the purposes of the processing; (ii) the categories of personal data we process; (iii) the recipients or categories of recipients of your personal data; (iv) the envisaged retention period of the data where possible, or the criteria we use to determine the retention period; (v) your right to request rectification or erasure of your personal data, or restriction of the processing of such data; (vi) your right to file a complaint with a supervisory authority; (vii) if we have not collected the data from you, any information we have available about the source of the data; and (viii) whether we use your personal data to make any automated decisions that have legal or other similar significant effects on you.
      • Right to rectification. You have the right to have 3M correct your personal data if they are inaccurate. Taking into account the purposes of the processing, you may also have the right to have incomplete personal data about you completed, including by providing a supplementary statement to 3M.
      • Right to object to processing for 3M’s legitimate business interests. You have the right to object to 3M processing your personal data when that data is processed on the basis of 3M’s legitimate business interests. 3M will honor your objection and stop processing the relevant personal data unless:  we have compelling legitimate grounds for the processing that override your interests, rights, and freedoms; or (ii) we need to continue processing your personal data to establish, exercise, or defend a legal claim.
      • Right to object to processing for direct marketing. If 3M processes your personal data for direct marketing purposes, you have the right to object to this processing. If you exercise this right, 3M will stop processing your personal data for direct marketing purposes.
      • Right to restrict processing. You have the right to request that 3M restrict the processing our your personal data in the following circumstances:  for the period of time 3M needs to verify the accuracy of your personal data when you contest its accuracy; (ii) when the processing of your personal data is unlawful and you oppose the erasure of the data, and instead request that 3M restrict the use of the data; (iii) when 3M no longer needs your personal data for the purposes of processing, but you need the data to establish, exercise, or defend a legal claim; or (iv) for the period of time 3M needs to verify if it has compelling legitimate grounds for processing that override your interests, rights, and freedoms when you object to the processing of your personal data for 3M’s legitimate business interests.
      • If following your request 3M restricts the processing of your personal data, 3M will store your data, and otherwise process it only with: your consent; (ii) to establish, exercise, or defend a legal claim; (iii) to protect the rights of another natural or legal person; or (iv) for reasons of important public interest of the European Union or a Member State. 3M will also inform you before lifting the restriction of processing.
      • Right to erasure. The right to erasure is also called the “right to be forgotten.” You may ask 3M to delete your personal data. This right not absolute. 3M is required to delete your personal data upon your request only in the following circumstances:  your personal data is no longer necessary for the purposes for which 3M collected or processed them; (ii) if 3M processes your personal data on the basis of consent, you withdraw your consent, and no other legal ground exists for 3M to continue processing your personal data; (iii) if 3M processes your personal data for its legitimate business interests, you object to the processing, and there are no overriding legitimate grounds for 3M to continue processing your personal data; (iv) if 3M has processed your personal data unlawfully; or (v) the personal data must be erased to comply with a legal obligation under European Union or Member State law to which 3M is subject.
      • 3M is not required to erase your personal data to the extent that 3M needs to process them to:  exercise its right of freedom of expression and information; (ii) comply with a legal obligation under European Union or Member State law to which 3M is subject; or (iii) to establish, exercise, or defend a legal claim.
      • Right to data portability: You have the right to receive personal data you provided to 3M when:  the processing of the data is based on your consent or is necessary for the performance of a contract between you and 3M; (ii) 3M’s processing of your personal data is carried out by automated means; and (iii) complying with your request will not adversely affect the rights and freedoms of others.
        If you have the right to receive such personal data and request that 3M provide it, 3M will provide it to you in a structured, commonly used, and machine-readable format
      • Right to lodge a complaint with a supervisory authority. 3M will use its best efforts to address and settle any requests or complaints brought to its attention. In addition, you have the right to approach the competent data protection authority with requests or complaints. This can be the supervisory authority in the country or federal state where you live. The overall competent supervisory authority for 3M in Europe is:

        Commission for the Protection of Privacy
        Rue de la Presse 35, 1000 Brussels
        Telephone: +32 (0)2 274 4800
        E-mail: commission@privacycommission.be
        Website: www.privacycommission.be

Additional Information for U.S. Residents in Certain States (including California)

In this section, we provide additional information to residents in certain U.S. states (including California) about the categories of personal information we collect about you and your privacy rights under applicable privacy laws including, where applicable, the California Consumer Privacy Act (“CCPA”). This section does not address or apply to our collection and processing of data that is exempt from applicable law, or information about our employees, personnel, applicants and candidates. 

Please note that for personal information that we process on behalf of a Business Partner, in our capacity as a processor or service provider, we will provide reasonable assistance to that business client as necessary to enable them to respond to your requests to exercise your privacy rights; you should submit your request directly to the relevant Business Partner. 

While our collection, use and disclosure of personal information varies based upon our relationship and interactions with you, the table below generally identifies the categories of personal information about you that we collect (and for California have collected in the prior twelve (12) months), as well as the categories of third parties to whom we may disclose this information for a business or commercial purpose.  In some cases (such as where required by law), we may ask for your consent or give you certain choices prior to collecting or using certain personal information.

  • Aggregate and Non-identifiable Data. 3M may use, process and disclose de-identified or aggregated and other non-identifiable information including related to our business and the Services for quality control, analytics, research, development and other purposes. Such information will not identify you individually. Where we use, disclose or process de-identified data (data that is no longer reasonably linked or linkable to an identified or identifiable natural person, household, or personal or household device) we will maintain and use the information in deidentified form and not to attempt to reidentify the information, except in order to determine whether our deidentification processes are reasonable and adequate pursuant to applicable privacy laws.

    Sales and Sharing of Personal Information. Certain privacy laws define a "sale" as disclosing or making available to a third-party personal information in exchange for monetary or other valuable consideration, and “sharing” broadly, including as disclosing or making available personal information to a third party for purposes of cross-context behavioral advertising.  While we do not disclose personal information to third parties in exchange for monetary compensation, we may “sell” or “share” (as defined by applicable laws) Identifiers and Internet and Electronic Network Activity Usage Information to advertising networks, data analytics providers and social networks. We do so in order to improve and evaluate our advertising campaigns and better reach customers and prospective customers with more relevant ads and content. We do not sell or share sensitive personal information, nor do we sell or share any personal information about individuals who we know are under sixteen (16) years old.

    Sources of Personal Information. In general, we may collect the categories of personal information identified in the table above from the following categories of sources: 

    • Directly from you  
    • Automatically from your device
    • Advertising networks
    • Data analytics providers
    • Social networks
    • Internet service providers
    • Social Networks
    • Government entities and public records and sources
    • Data brokers
    • Business Partners

    Purposes of Collection, Use and Processing. We collect, use and otherwise process the above personal information in order to provide our services to you, respond to and fulfil your orders and requests, as otherwise directed or consented to by you, and for the following business or commercial purposes: 

    • Develop and manage our relationships with you and our Business Partners. This may include: (i) delivering services or carrying out transactions that you or our Business Partners have requested; (ii) providing you and our Business Partners a more consistent experience in interacting with 3M, including by learning more about you and how you use and interact with 3M Internet Sites, Apps, products, and services; and (iv) planning, managing, and performing under our contractual relationships with our Business Partners, vendors and suppliers, and (v) accommodating and securing business travel reservations.
    • Communicate with you or your company. This may include: (i) (ii) providing information you request about relevant 3M products, services, and transactions, including, for example, pricing information, trade certificates, materials, technical data, invoice, shipping, or production information, warranty or recall information, or information about product or service improvements; (iii) responding to questions or inquiries that you make, including customer service requests; and (iv) inviting you to participate in, conduct, or informing you of the results of, customer satisfaction or market research surveys.
    • Customize and personalize. This may include: (i) tailoring content we may send or display on the Services, including to offer location customization and personalized help and instructions (including related to processing your orders and communicate with you, to manage industrial hygiene program assets, and enterprise resource planning processing), and (ii) to otherwise personalizing your experiences.
    • Engage in marketing and advertising. This may include: (i) providing information about 3M products, services, and transactions, and advertisements, that may be of interest to you; (ii) informing you of 3M promotional activities that may be of interest to you or your company, including regarding offers, promotions, newsletters and other marketing content, (iii) as well as any other information that you sign up to receive. We also may use certain information we collect to manage and improve our advertising campaigns so that we can better reach people with relevant content (including for example through measuring response to our ads).
    • Provide, analyze and improve our Internet Sites, Apps, products, and other services. This may include: (i) customizing our services to your preferences or interests, making them more compatible with your technology, improving and enhancing the services or otherwise making them easier to use; (ii) maintaining the security of and otherwise protecting them; and (iii) and developing new 3M Internet Sites, Apps, products and services.
    • Planning and managing events. This may include (i) planning and managing events, including registration, attendance, connecting you with other event attendees, and (ii) contacting you about relevant events and related 3M services. 
    • Compliance and legal process. This may include: (i) complying with our obligations to retain certain business records for minimum retention periods; (ii) establishing, exercising, or defending legal claims; (iii) complying with laws, regulations, court orders, or other legal process; 
    • Security and protection of rights. This includes (i) protecting the Services and our business operations; (ii) detecting, preventing, and responding to fraud, intellectual property infringement, violation of our contracts or agreements, authentication, violations of law, or other unauthorized activities, or misuse of 3M Internet Sites, Apps, products or other services; (iii) protecting 3M’s rights or property, or yours or others’ health, safety, welfare, rights, or property.to prevent and detect fraud, unauthorized activities and access, and other misuse; and (iv) and where we believe necessary to investigate, prevent or take action regarding illegal activities, suspected fraud, situations involving potential threats to the safety or legal rights of any person or third party, or violations of our Terms of Use. 
    • General business and operational support. To consider and implement mergers, acquisitions, reorganizations, bankruptcies, and other business transactions, and related to the administration of our general business, accounting, auditing, safety programs, compliance, recordkeeping, and legal functions. 
    • Otherwise with consent. 3M may also use your personal information for other uses consistent with the context in which the information was collected or with your consent.

    Sensitive Personal Information. Notwithstanding the purposes described above, we do not use or disclose of sensitive personal information beyond the purposes authorized by applicable law (including the CCPA).  Accordingly, we only use and disclose sensitive personal information as reasonably necessary (i) to perform our services requested by you, (ii) to help ensure security and integrity, including to prevent, detect, and investigate security incidents, (iii) to detect, prevent and respond to malicious, fraudulent, deceptive, or illegal conduct, (iv) to verify or maintain the quality and safety of our services, (v) for compliance with our legal obligations, (vi) to our service providers who perform services on our behalf, and (vii) for purposes other than inferring characteristics about you.  

    Retention.  We retain the personal information we collect as reasonably necessary for the purposes described above or otherwise disclosed to you at the time of collection.  For example, we will retain your transactional data for as long as necessary to comply with our tax, accounting and recordkeeping obligations, administer applicable returns and warranty programs, and for research, development and safety purposes, as well as an additional period of time as necessary to protect, defend or establish our rights, defend against potential claims, comply with legal obligations.

    Do Not Track Browser Settings. Some browsers may transmit "Do Not Track" ("DNT") signals to the websites you visit. Because there is not common agreement about how to interpret DNT signals, 3M currently does not take action in response to them.
     

  • Additional Privacy Rights for Residents in Certain U.S. States (including California)

    Exercising your Privacy Rights.  You can exercise your U.S. privacy rights online or via telephone.  For information on how to opt out of any cookie and pixel related “sales” and “sharing” or targeted advertising on any of our Internet Sites, please see the subsection “GPC and Cookie Opt-out” below.

    Privacy Rights. Subject to certain limitations and exceptions under applicable law, verified residents in certain U.S. states (including California) may have, pursuant to applicable law, additional privacy rights with respect to their personal information with 3M.  You may exercise the following U.S. privacy rights by completing this request form or by contacting us toll free at 1-833-256-1792: 

    • Right to Know. You have the right to ask 3M to disclose to you (i) the categories of personal information, (ii) the categories of sources from which the personal information is collected, (iii) the business or commercial purpose for collecting, selling, or sharing personal information, (iv) the categories of third parties to whom we disclose personal information, and (v) a copy of the specific pieces of personal information we have collected about you (see below). 
    • Right to Access. You have a right to ask 3M to provide you with a copy of the specific pieces of personal information that we retain about you, where feasible in a readily usable electronic format.   
    • Right to Correct. Subject to certain conditions and exceptions, that we correct inaccurate personal information that we maintain about you, taking into account the nature and purposes of the processing of the personal information.
    • Right to Deletion. You have the right to ask 3M to delete personal information it has collected about you.  The Right to Deletion may, subject to applicable law, not apply in certain circumstances, for example when 3M needs the personal information: (i) to complete a transaction with you, provide a good or service requested by you, or otherwise perform a contract with you; (ii) to detect or prevent security incidents or illegal activity; (iii) to identify and correct errors that impair existing functionality; (iv) for the exercise of a legal right or to ensure another person can exercise his or her legal right; (v) to comply with applicable legal requirements; (vi) to engage in public or peer-reviewed scientific, historical, or statistical research in the public interest if deletion of the personal information is likely to make the research impossible or seriously impair it; (vii) solely for internal uses that are reasonably aligned with expectations based on your relationship with 3M; (viii) to comply with a legal obligation; or (ix) for lawful internal uses that are compatible with the context in which 3M obtained the information. 
    • Right to Limit Use and Disclosure. Subject to certain conditions and exceptions, you have the right to limit the use and disclosure of sensitive personal information (as defined under applicable local laws). However, as stated above, we do not use or disclose your sensitive personal information for purposes except as described herein (and as permitted pursuant to applicable law, including where applicable the CCPA). 
    • Right to Non-Discrimination. The right not to be subject to discriminatory treatment for exercising rights under the applicable privacy laws.
    • Right to Opt-Out. Subject to applicable laws, the right to opt out of certain types of processing, including: 
      • to opt out of the “sale” (as such term is defined under applicable law) of your personal information. 
      • to opt out of targeted advertising by us (or for California users: to opt out of “sharing” (as defined under CCPA) of your personal information). 
      • to opt out of any processing of personal information for purposes of making decisions that produce legal or similarly significant effects.

    GPC and Cookie Opt-out. Our U.S. Internet Site responds to global privacy control—or “GPC”—signals, which means that if we detect that your browser is communicating a GPC signal, we will, subject to applicable law, process that as a request to opt that particular browser and device out of sales and sharing on our Internet Sites. Certain residents may also opt out of any cookie and pixel related “sales” and “sharing” or targeted advertising on any of our Internet Sites by adjusting your cookie privacy preferences for that Internet Site, in our cookie preference manager, which you can access by clicking the “Privacy Choices” link, accessible in the footer of our Internet Sites. Note that if you come back to our Internet Sites from a different device or use a different browser on the same device, you will need to enable GPC or set your cookie preferences for each browser and device you use to access our Internet Sites and services.  More information about GPC is available at: https://globalprivacycontrol.org/

    Also, you may exercise the right to opt out online by submitting an opt out request via our request form, or by calling us at toll free at 1-833-256-1792. We will process your request with respect to the personal information in our records that is linked or reasonably linkable to the personal information provided in your request.

    Mobile Device Settings. You may use mobile device settings to limit mobile tracking technologies and associated activities. For instance, Android users can visit Google settings > Ads > Reset advertising ID to adjust or reset the advertising identifiers on their mobile device in the device settings. Apple users can go to settings > Privacy & Security > Tracking, and turn off “tracking” to limit apps from tracking their activities across apps and websites for targeted advertising.
     

    • Right to Appeal.  If we deny your privacy rights request, you may, depending on applicable law, also appeal our decision by submitting your appeal through our request form
    • Marketing communications. You can opt out of receiving direct marketing emails from us at any time by using the unsubscribe link in the footer of each marketing email we send to you.

    Verifying your request. We will take steps to verify your request by matching the information provided by you with the information we have in our records. Your request must:

    • Provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative.
    • Describe your request with sufficient details that allows us to properly understand, evaluate, and respond to it.

    Please note, in some cases, we may request additional information in order to verify your request or where necessary to process your request. Authorized agents may initiate a request on behalf of another individual through one of the above methods; authorized agents will be required to provide proof of their authorization and we may also require that the relevant consumer directly verify their identity and the authority of the authorized agent.

  • Questions about this Policy

    If you have any questions about this Policy or our use of your personal information, please email us at privacyresolution@mmm.com or by writing to us at:

    3M Company
    Compliance and Business Conduct
    3M Center, Bldg. 220-11W-02
    St. Paul, MN 55144-1000

  • Changes to this Policy

    This Policy is current as of the Effective Date set forth below. Changes to this Policy will be posted on this site, along with information on any material changes. 3M reserves the right to update or modify this Policy at any time and without prior notice. Any modifications will apply only to the personal information we collect after the posting. If we make material changes to how we collect, use and disclose the personal information we have previously collected about you, we will endeavor to provide you prior notice, such as by emailing you or posting prominent notice through on our website or within the Services, and where required by applicable law obtain your consent.

    Last Revised: December 19, 2022.

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  • The information you provide on this Contact Us form will be used to respond to your request and as further described in our Internet Privacy Policy.

    Please be aware that this information (including the original and the subsequent reply) may be transferred to a server located in the U.S. for metrics and storage. If you do not consent to this use of your personal information, please do not use the Contact Us system.

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