Simplify your 3M™ V.A.C.® Therapy process while keeping patient information safe.

iOn HEALING™ App is a HIPAA (Health Insurance Portability and Accountability Act) compliant mobile application designed to improve customer support, assist in streamlining business processes, and facilitate more efficient and effective communication between Healthcare Professionals and their 3M Medical Solutions Account Representatives.

The app is free for use by Healthcare Professionals in the U.S. and is available for download on the App Store for Apple devices and Google Play for Android devices.

Yes. HIPAA permits a covered entity, such as a healthcare provider, to disclose Protected Health Information (PHI) for its own treatment purposes or for the treatment purposes of another healthcare provider. The exchange of PHI among healthcare providers and 3M Account Representatives through the mobile application is directly related to the treatment of the patient and, therefore, is permitted under HIPAA.

The app is designed to meet HIPAA security standards for protecting patient health information. This includes securing and limiting access to patient data, restricting the amount of patient data exchanged through the app, and encrypting all data during transmission.

Yes. The app requires an active Wi-Fi connection or access to a 3G or 4G LTE data connection. The internet connection enables encrypted data to be securely transmitted to and from secure servers.

You can reset your password by tapping Forgot Password on the Sign In screen.

Some Wi-Fi networks may block connections to outside networks. If you are encountering a problem when attempting to login please try disconnecting from the local Wi-Fi network and using your devices 4G network connection.

This message means the transaction was unable to be completed. This can sometimes be due to poor internet connection. Please move to a location that provides a stronger Wi-Fi or 4G signal and reattempt the submission.

We send 6-digit verification codes to the email provided at registration. Please tap Request New Code and in the pop-up ensure that your email address is correct. If it is not please return to the registration page to update it.

If you still did not receive a verification code the network your email account resides on may be blocking emails from outside networks. Please contact your IT department to ensure the @mmm.com domain is trusted so that you can receive your verification code and order updates from 3M.

To remove a patent from My Patients list touch their name and swipe left. This will open a Remove option. Tap on Remove to remove the patient from My Patient List.