3M Quality Webinar

Looking back on 2020: What we learned together

Dec. 16 and 17, 2020


It’s been a year for the record books. An unprecedented pandemic stretched our health care workers to their limits and continues to challenge them with how to give the best care to their patients. Along with our frontline workers, the teams behind the scenes have been tasked to keep up with the ever-changing landscape of how to manage quality documentation. Flying the plane as we build it seems like an accurate analogy for 2020! 

During our 3M Quality Webinar Series, we hosted industry experts to help you navigate the constant changes of COVID-19, as well as share key insights on quality measures and crucial issues facing CDI departments.

So how do we wrap up a year to remember? With coffee and coco of course! And a special panel session with some of our favorite speakers as they highlight the year. To make this session extra special, we are opening the second half hour as a focus group. Come ready with your quality questions and comments that we will read and discuss live.

So, pour yourself a cup and join us as we wrap up our 2020 3M Quality Webinar Series! 

Note: The Dec. 16 session will be a live panel discussion with Q&A. If you are not able to attend this session, we will record it, and you can listen during the Dec. 17 session.

Here are ways you can review the content of this webinar:

Get to know our presenters

  • Cheryl Manchenton

    Cheryl Manchenton, BSN, RN, Senior inpatient consultant

    Cheryl has been a nurse for more than 31 years and has worked in clinical documentation integrity (CDI) for over 11 years. She is a senior inpatient consultant for 3M Health Information Systems and a frequent contributor to For the Record magazine as well as a featured presenter at AHIMA, MHIMA and ACDIS.

  • Sue Belley

    Sue Belley, RHIA, Manager, audit and compliance

    Sue is the manager of clinical content development and the manager of outsource services within the Consulting Services business of 3M Health Information Systems. She is responsible for development of the 3M ICD-10 Education Program curriculum, as well as content supporting ICD-10 consulting services, clinical documentation improvement services and software and data monitoring. She works with customers to meet their need for outsource coding and CDI staffing.

  • Audrey Howard

    Audrey Howard, RHIA, Senior consultant, audit and compliance

    Audrey has more than 25 years of experience in health information management. During her professional career, she has worked as a coder, DRG technician, coding supervisor and assistant director of an acute-care health information management department. As a consultant, Audrey has implemented documentation improvement programs for numerous facilities, ranging from large university hospitals to multi-hospital systems. For the past four years at 3M, she has served as an auditor for reimbursement, compliance and quality outcomes.

  • Colleen Deighan

    Colleen Deighan, RHIA, CCS, CCDS-O, Senior outpatient and professional consultant

    Colleen is a consultant with 3M Health Information Systems where she provides advisory services for outpatient CDI, clinical coding, and revenue cycle management services to 3M clients. She has 25 years of progressive technical and managerial experience in coding, clinical documentation, compliance and revenue cycle management. Prior to joining 3M Colleen served as Director of Professional coding, Director of CDI, Senior Director of Coding Compliance, and Senior Program Director for ICD-10 implementation at a large academic medical institution in Cleveland, Ohio.