A computer with code on it

Trust is key: The ROI of using the right tools

A case study with Carrollton Regional Medical Center

Carrollton Regional Medical Center (CRMC)

  • A hospital

    Dallas, TX

    Carrollton Regional Medical Center (CRMC) is a 216-bed acute care hospital managed by Sana Healthcare.

    3M technologies:

    • 3M™ Coding and Reimbursement System Plus
    • 3M™ All Patient Refined DRG Software (APR DRG)

Challenge: Organizational changes and budget constraints

  • Every health system faces challenges when there is a reorganization, and Carrollton Regional Medical Center (CRMC) was no exception. The medical center transitioned out of the Baylor Scott and White health system to Sana Healthcare in March 2020, which coincided with the beginning of the COVID-19 pandemic. As elective procedure admissions dropped throughout the pandemic, the hospital had to tighten its budget to make up for lost revenue.

    CRMC separated from an organization that was centralized, structured and could scale across multiple facilities with high end products and tools, including the state-of-the-art 3M™ Coding and Reimbursement System Plus (CRS+) for its coding needs. As a newly formed facility, it didn't have the resources or the budget to keep using these tools. In an attempt to alleviate budget concerns, CRMC decided to go with a different vendor for its encoder tool.

Solution: Back to coding with conviction

  • After struggling with negative effects on coder productivity, morale and revenue, CRMC made the case for reimplementing 3M CRS+. As soon as CRMC started using 3M tools again, the coding team began to regain their confidence. Martinez said "As a coder, the ability to code in 3M and arrive to a code that I feel comfortable with and could rely on is very important."

Results: Clean backlog and back on track

With the help of 3M CRS+, CRMC has achieved:

  • A bar chart trending upwards

    Productivity gains

    Using the non-3M tool, each CRMC coder completed 2-3 cases a day. With 3M, coders coded 4-5 cases per hour. That’s 13 times more cases a day.

    *Calculated based on an eight-hour workday.

  • A hand holding money

    Discharged not final billed (DNFB)

    After CRMC switched from 3M to the other tool, DNFB went from $2 million to $27 million. Now, with 3M CRS+, CRMC is currently at $1.5M for discharges less than 4 days.

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See clean claim rate, CMI results and more.

As with any case study, results, outcomes and/or financial improvements should not be interpreted as a guarantee or warranty of similar results. Individual results may vary depending on a facility’s circumstances.

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