A computer with a bulls-eye on top of it, a hand holding an x-ray, and a circle connecting a dollar sign and a check mark

Breaking down coding silos with one platform

A case study with PeaceHealth


Today, many professional fee coders are stuck between manual and repetitive processes, causing health care organizations to waste time and resources on obsolete systems and workflows. Coders need reliable tools and trusted technology that can help increase productivity and efficiency.

PeaceHealth’s professional coding department struggled with a manual reporting system, leading to inconsistent patterns, high denial rates, reconciliation issues and coding quality concerns. The team knew there wasn’t a streamlined process for professional coding, and coders spent valuable time adding diagnosis codes manually. In turn, this caused slower turnaround times and high denial rates – a big issue in today’s era of tight budget, overworked staff and burned out providers.

By breaking down the coding silos and leveraging the benefits of an integrated coding platform, hospitals and health care systems can improve coding productivity, accuracy and compliance.

  • Cassi Birnbaum � The keys to a successful 3M� 360 Encompass� Professional System program implementation (DESCRIBED VIDEO) Text appears on screen that reads: The keys to a successful 3M� 360 Encompass� Professional System program implementation (CASSI BIRNBAUM) At PeaceHealth, we kicked off the endeavor in October 2020. (DESCRIBED VIDEO) Cassi Birnbaum, who is seated in a beautiful outdoor courtyard, begins speaking and title text appears on screen over video: Cassi Birnbaum Former senior enterprise director of HIM, coding and CDI PeaceHealth (CASSI BIRNBAUM) We wanted to make sure that, planning wise, we had all the components, that we laid out a waved implementation to enable that we didn't overburden our team from a training perspective. We also wanted to make sure that the documentation that would be ingested within the 3M system had everything that was necessary. Once we really kicked off with our first wave, which was in early 2021, we finished wave seven this past July, but we started getting great improvements in our work RVU capture across the services that we implemented, our coder productivity. We saw anywhere from a 20% increase to almost a 70% increase in productivity. Our pre-AR went down a full day. We also saw that there were less touches in terms of enabling a clean claim rate to be realized. And we still continue month over month. We carefully track the metrics that we looked at, looking at efficiency, looking at our capture rates. 3M really helped us as far as the just in time education that needed to occur. Even though our coders some had some experience with 3M others didn't especially on the ProFee side, but we did some kind of general awareness training. But prior to the implementation of that service line, we brought together the coders that were going to go live. And that really helped with each of our waves of implementation. (DESCRIBED VIDEO) 3M Science Applied to Life logo appears on screen along with a copyright statement at the bottom of the screen that reads: Copyright 2022, 3M. All rights reserved.

    Video still of Cassi Birnbaum discussing PeaceHealth's experience with 3M 360 Encompass Professional System
  • “PeaceHealth saw the opportunity to leverage technology to help not only our essential coding workflows, but to provide advanced tools to facilitate capture of value-based care, and risk adjustment requirements; then bring workflows together that were previously siloed.”

    —Cassi Birnbaum, MS, RHIA, CPHQ, FAHIMA, former senior enterprise director, HIM, CDI, coding

Real results

With 3M™ 360 Encompass™ Professional System, CDI, and facility coding, PeaceHealth experienced:

  • An arrow in a bulls-eye on a computer screen

    101% increase in coder productivity for professional facility coding

  • A magnifying glass with code in the lens

    55% increase in coder productivity for single path coding

  • Two people

    Family medicine doubled RVUs in the first 6 months

  • A bar chart with a trend upwards

    Internal medicine tripled RVUs in the first 6 months

As with any case study, results, outcomes and/or financial improvements should not be interpreted as a guarantee or warranty of similar results. Individual results may vary depending on a facility’s circumstances.

We can help you break down your coding silos too

Learn more about the benefits of 3M 360 Encompass Professional System or contact us today.


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