A computer with a bulls-eye on top of it, a hand holding an x-ray, and a circle connecting a dollar sign and a check mark

PeaceHealth case study: Breaking down coding silos with one platform

Today, many professional fee coders are stuck between manual and repetitive processes, causing health care organizations to waste time and resources on obsolete systems and workflows. Coders need reliable tools and trusted technology that can help increase productivity and efficiency.

PeaceHealth’s professional coding department struggled with a manual reporting system, leading to inconsistent patterns, high denial rates, reconciliation issues and coding quality concerns. The team knew there wasn’t a streamlined process for professional coding, and coders spent valuable time adding diagnosis codes manually. In turn, this caused slower turnaround times and high denial rates – a big issue in today’s era of tight budget, overworked staff and burned out providers.

By breaking down the coding silos and leveraging the benefits of an integrated coding platform, hospitals and health care systems can improve coding productivity, accuracy and compliance.


“PeaceHealth saw the opportunity to leverage technology to help not only our essential coding workflows, but to provide advanced tools to facilitate capture of value-based care, and risk adjustment requirements; then bring workflows together that were previously siloed.”

—Cassi Birnbaum, MS, RHIA, CPHQ, FAHIMA, senior enterprise director, HIM, CDI, coding


Real results

With 3M™ 360 Encompass™ Professional System, CDI, and facility coding, PeaceHealth experienced:

  • An arrow in a bulls-eye on a computer screen

    101% increase in coder productivity for professional facility coding

  • A magnifying glass with code in the lens

    55% increase in coder productivity for single path coding

  • Two arrows forming a circle

    Average turnaround time reduced by 2.8 days for professional facility coding

  • Two people

    Family medicine doubled RVUs in the first 6 months

  • A bar chart with a trend upwards

    Internal medicine tripled RVUs in the first 6 months

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