A doctor completing documentation using speech recognition software

Case study: A partnership to improve documentation and physician well-being

How Owensboro Health reduced administrative burden and closed communication loops

Clinical data lies at the heart of many outcomes for health care organizations and patients, from documenting patients’ health and treatment to ensuring accurate reimbursement for services provided. But the process of capturing the complete patient narrative is time consuming and creates administrative burden for clinicians.

That’s why organizations like Owensboro Health have turned to artificial intelligence (AI) solutions that assist care providers with completing these tasks. One of the largest multi-hospital health systems serving western Kentucky and southern Indiana, Owensboro Health is dedicated to delivering high quality care to the nearly 500,000 individuals in its community. By using AI-powered natural language understanding (NLU), Owensboro Health has made it quicker and easier for physicians to capture the complete clinical narrative while also streamlining workflows and closing communication gaps.

  • Laying a solid foundation with speech recognition

    Speech enabling the electronic health record (EHR) helps physicians create clinical narratives in real time. To meet its needs, Owensboro Health wanted an integrated front and back-end speech recognition process that would provide physicians with the flexibility to capture the patient encounter regardless of device or location. The organization selected 3M™ M*Modal Fluency Direct, a cloud-based speech platform with AI-powered NLU that is compatible with Epic and Citrix.

    Implementation went smoothly with the support of 3M adoption services — a team of highly skilled clinical documentation experts who specialize in designing optimal workflows, monitoring performance and providing at-the-elbow physician education. Now clinicians at Owensboro Health have the flexibility and mobility to take the speech recognition application with them wherever they go — at the hospital, at home or in the office.

Quotation marks
“With 3M, we can not only get a better note, but we can also make it discrete and pull structured data from it."
–Dr. David Danhauer, Chief medical information officer, Owensboro Health
  • Keeping the focus on well-being

    With 3M M*Modal technology, Owensboro Health supports the well-being of its physicians by reducing administrative burden, improving the EHR experience and closing communication loops. Read the case study to learn more.

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With 3M M*Modal technology, Owensboro Health experienced:

  • Streamlined EHR workflows
  • Convenience through mobility
  • Built-in clinical intelligence
  • In-house tech support and optimization
  • Complete and structure notes
  • Improved clinician satisfaction

As with any case study, results, outcomes and/or financial improvements should not be interpreted as a guarantee or warranty of similar results. Individual results may vary depending on a facility’s circumstances.

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