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Case study: Faster, smarter and easier reporting with a customizable speech-driven solution


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How St. Claire HealthCare enhanced radiologists’ reporting experience

Imaging exam volumes have increased even as radiology departments and imaging centers face staffing shortages. To address this gap, many organizations turn to technology – including St. Claire HealthCare in Morehead, Kentucky.

“When I first started, I might have read 10,000 exams a year,” said Dr. William Lewis, who has been a radiologist at St. Claire HealthCare for nearly 20 years. “Now, it’s probably double that. Radiologists couldn’t do this job now without speech recognition technology.”

Artificial intelligence (AI) and natural language understanding (NLU) technology within 3M™ M*Modal Fluency for Imaging help St. Claire HealthCare’s radiologists create higher quality reports in less time. The team makes the most of the solution by leveraging capabilities such as:

  • Accurate speech-driven dictation, which helps expedite report turnaround
  • Customizable reporting templates and macros, which facilitate complete and compliant documentation that helps secure proper reimbursement
  • Computer-assisted physician documentation (CAPD), which helps detect and reduce errors by providing automated nudges to review laterality if there is a mismatch within documentation during report creation
  • Additional 3M workflow extensions that integrate peer reviews into routine reporting workflows and enable radiologists to communicate incidental findings at the time of diagnostic interpretation
"You’re not going to find a more user-friendly platform than 3M Fluency for Imaging. It makes my life easy. I’m spoiled by it.”
– Dr. William Lewis, diagnostic radiologist, St. Claire HealthCare

Real results

With 3M Fluency for Imaging, St. Claire HealthCare has achieved clinical, operational and financial benefits including:

  • A hand holding money

    An estimated $1 million in cost savings since 2015 as a result of transitioning from transcription to speech recognition software

  • A document with a clock in the corner

    Consistent report turnaround time of 2.5 hours

  • A computer mouse

    Fewer clicks to create a report

  • A document with a down arrow in the corner

    Lower error rate and fewer unnecessary addendums

  • A document with a check mark in the corner

    Improved report accuracy and compliance

  • A thumbs-up

    Better radiologist experience and satisfaction

As with any case study, results, outcomes and/or financial improvements should not be interpreted as a guarantee or warranty of similar results. Individual results may vary depending on a facility’s circumstances.

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