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In 2013, Charlotte Radiology sought a speech vendor capable of handling the array of outpatient, inpatient and emergency room (ER) exams that the large radiology group reads for numerous hospitals and imaging centers.
When it came to selection criteria, accuracy ranked top of the list. “The sine qua non of voice recognition is voice recognition,” said Dr. Jonathan Clemente, chief of the department of radiology at Carolinas Medical Center in Charlotte, North Carolina, and a member of Charlotte Radiology’s neuroradiology section for more than 20 years. “Does it recognize your voice? That is the number one thing.”
The Carolina-based radiology group selected 3M™ M*Modal Fluency for Imaging as its speech-enabled reporting system – though accuracy is only one feature that has benefitted the team.
We are a very busy, high volume practice. We read almost two million exams per year, so it’s mission critical for us to have a speech solution that we can rely on. 3M Fluency for Imaging has made a big difference in how we dictate and create reports.
— Dr. Jonathan Clemente, chief of the department of radiology at Carolinas Medical Center and neuroradiologist with Charlotte Radiology
For radiology teams looking for a speech reporting system, Dr. Clemente advised, “Don’t become enamored with the bells and whistles. At the end of the day, voice recognition and stability are the key drivers.” Even still, he appreciates the additional functionality of templates and macros, which save him significant time.
Within 3M Fluency for Imaging, radiologists can develop customizable templates to facilitate the creation of consistent, comprehensive and compliant reports for common imaging exams. Macros also enable time savings by allowing radiologists to populate their reports using keywords and phrases – which helps decrease cognitive load as well.
Dr. Clemente uses templates and macros to help maximize his time as he manages a high volume of cases each shift. “I have macros for everything,” he said. “I have 20 chest X-ray macros just because I know it will make me more efficient than doing any kind of manual free text dictation. We try to minimize the amount of actual dictation because it’s more efficient for me to click ‘normal head CT’ than to actually dictate out a normal head CT report.”
Learn more about Charlotte Radiology’s experience with 3M Fluency for Imaging and find out how the imaging group has leveraged templates to support a quality initiative.
As with any case study, results, outcomes and/or financial improvements should not be interpreted as a guarantee or warranty of similar results. Individual results may vary depending on a facility’s circumstances.
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