2019 Health Information Systems Client Experience Summit

2019 Client Experience Summit

Salt Lake City, Utah
July 30 - August 1, 2019

Learn. Share. Succeed.

Register now!

Registration for the 2019 3M Client Experience Summit is officially open

It's time to register for our 2019 Client Experience Summit. The first 50 people to complete full registration* will receive a special gift upon arrival at the Summit registration desk. We are holding a block of rooms at The Grand America for you at a guaranteed rate of $249 per night plus tax. Please see registration details below, where you can register for sessions and complete your hotel booking all at once.

Remember: Registration to attend the Summit is FREE!

*"Full registration" means that you must register, select all your sessions and attend the Summit, where you will receive your gift. Please confirm that your employer's business conduct policies, applicable laws and regulations allow you to attend this event and accept meals, refreshments and any other items provided to all attendees (including gifts).

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2019 Agenda

Download the 2019 Client Experience Summit agenda and tracks (PDF, 655 KB)

*Please note that the agenda is subject to change

  • Monday, July 29
    6:00-8:00 P.M.

    Registration Open and Welcome Reception
  • 7:00-7:55 A.M.

    Networking Breakfast (Registration Open)

    8:00-8:10 A.M.

    3M HIS Welcome to CES 2019! (GS-01)

    Paul Whitaker, Senior Director Revenue Cycle Solutions, 3M HIS

    8:10-9:30 A.M

    It’s Time…. (GS-02)

    Governor Mike Leavitt, Founder, Leavitt Partners; former Administrator of the Environmental Protection Agency and former Secretary of Health and Human Services

    9:30-9:45 A.M.

    9:45-10:45 A.M.

    3M HIS Leadership Panel (GS-03)

    10:45-11:00 A.M.

    11:00 A.M -12:00 P.M.

    Breakouts and Training Tracks (Pick one)

    • 2019 CPT Coding Updates for Interventional Radiology, Cardiology and Endovascular Surgery (T1-01)
    • The New Frontier of Ambulatory CDI: HCCs and Other Strategies (T2-01) ACDIS CEU
    • Hospital Billing DRG-related Denials and Appeals: Compliantly Improving Financial Return (T3-01)
    • Build a Winning Team to Manage Quality Projects that Achieve ROI (T4-01)
    • 3M™ 360 Encompass™ System Audit Expert: The Retrospective Vision – An integrated Audit Process (T5-01)
    • Reports, Reports, Reports! And What's Next With 3M℠ CodeRyte℠ CodeAssist℠ (T6-01)
    • What’s Next for 3M™ 360 Encompass™ System Professional? Roadmaps and More (T7-01)
    • Behavioral Health: Finding Areas to Work Together (T8-01)
    • Fast Track: Architecture and Dataflow (T9-01)
    • How do You Maintain Physician Engagement in a Remote-CDI World? (T10-01)

    12:00-1:00 P.M.

    1:00-1:45 P.M.

    Customer obsessed. Better Together. (GS-04)

    Anthony Carrozzella, Senior Vice President, Revenue Cycle, Sales and Client Care, 3M HIS; Melissa Gray, Assistant Vice President, Client Care, 3M HIS

    1:45-2:45 P.M.

    3M and M*Modal: Greater Than the Sum of the Parts (GS-05)

    Michael Finke, Vice President, 3M HIS M*Modal; and Jared Sorensen, Vice President Revenue Cycle, 3M HIS

    2:45-3:00 P.M.

    3:00-4:00 P.M.

    Breakouts and Training Tracks (Pick one)

    • Dig Deeper into Coding Productivity (T1-02) AHIMA and AAPC CEU
    • A Collaborative, Multidisciplinary Approach to Computer-Assisted Physician Documentation (T2-02) ACDIS CEU
    • “It’s About Our Mission” - Improving the Health of Our Communities through Mortality Reviews (T3-02)
    • The Journey to 3M™ 360 Encompass™ System MD (T4-02)
    • 3M™ Health Data Management (HDM) Worklist Standardization: The Good, the Bad and the Ugly (T5-02)
    • Lessons Learned on Implementing 3M for a Large Physician Enterprise (T6-02) AHIMA and AAPC CEU
    • Your Single Coding and Documentation Path to Improving Population Health (T7-02) AHIMA and AAPC CEU
    • Connecting Payer and Provider with a Common Data Language (T8-02)
    • Fast Track: Updating 3M 360 Encompass (T9-02)
    • M*Modal EHR Partnerships and Integration (T10-02)

    4:00-6:00 P.M.

    6:00-9:00 P.M.

    Science Fair and Reception

  • 7:00-7:55 A.M.
    Networking Breakfast - Registration Open

    Special Morning Sessions:

    Clinical Validation Denials, Coaching Your Physician Champion to a Win (SS-01) ACDIS CEU

    Beth Wolfe, MD, Medical Director HIM / Physician Documentation Consultant, Roper St. Francis Healthcare

    3M Beta Client Partnerships – What’s Involved? (SS-02)

    William Mickelson, MS, RHIA, Project Manager, New Product Acceleration, 3M HIS

    8:00-8:15 A.M.

    Opening Remarks (GS-06)

    Paul Whitaker, Senior Director Revenue Cycle Solutions, 3M HIS

    8:15-9:15 A.M.

    Shifting from Searching for Problems to Solving Problems (GS-07)

    Jason Burke, Senior Director Data Informatics, 3M HIS; Brian Mitchell, Director, Performance Management Consulting Services, 3M HIS

    9:15-9:30 A.M.
    Break – 3M Science Fair Open

    9:30-10:30 A.M.

    Breakouts and Training Tracks (Pick one)

    • Nosology Nuggets (T1-03) AHIMA and AAPC CEU
    • Taking CDI to the Next Level with Prioritization (T2-03) ACDIS CEU
    • Beyond the Basics: Using All the Bells and Whistles of Self-Service Reporting to Drive Improvement in Healthcare Organizations (T3-03)
    • EMR Changes: Strategies for a Quality Implementation and Speedy Delivery (T4-03)
    • 3M HDM Training - System Administrator Training I (T5-03)
    • What’s Up, Doc? A Panel’s View on Preparing for 2021 E/M Coding Changes (T6-03) (T7-03) AHIMA and AAPC CEU
    • Social Determinants: Changing Our View of the Patient (T8-03)
    • Fast Track: User Management and Worklists (T9-03)
    • Closing the Gap between Medical Solutions and Long-term Indicators (T10-03) International

    10:30-10:45 A.M.
    Break – 3M Science Fair Open

    10:45-11:45 A.M.

    Breakouts and Training Tracks (Pick one)

    • Percutaneous Embolization Procedures (T1-04) AHIMA and AAPC CEU
    • Leveraging 3M DRG Analytics to Capture the Financial Impact of CDI (T2-04) ACDIS CEU
    • Encore Presentation Beyond the Basics: Using All the Bells and Whistles of Self-Service Reporting to Drive Improvement in Healthcare Organizations (T3-04)
    • Bringing New Facilities into the Fold (T4-04)
    • 3M HDM Training - System Administrator Training II (T5-04)
    • No Appointment Necessary: Improving Professional Charge Capture in the Acute Care Setting (T6-04) AHIMA and AAPC CEU
    • Trailblazing the Path: From Beta Success to Speedy Implementation with Single-Path Coding (T7-04) AHIMA and AAPC CEU
    • How Risk Adjustment Really Works (T8-04)
    • Fast Track: 3M 360 Encompass Management Applications (T9-04)
    • Achieving Top Performance with ED Diagnosis and CPT Procedures (T10-04)

    12:00-1:00 P.M.
    Lunch – 3M Science Fair Open

    1:00-2:00 P.M.

    Breakouts and Training Tracks (Pick one)

    • Driving Change with 3M™ Coding and Reimbursement Plus (CRS+) Custom Edits (T1-05) AHIMA and AAPC CEU
    • Improving Service Line Performance with Data and a Plan (T2-05) ACDIS CEU
    • Maximizing 3M 360 Encompass Reports: A Case Study on Data-Driven Outcomes throughout the Enterprise (T3-05)
    • Impacts and Benefits of a Remote Hosted Datacenter (T4-05)
    • The New Audit Partnership: Coding Compliance and Auditing using 3M 360 Encompass Code Audit System (T5-05)
    • 3M CodeAssist Behind the Scenes: An Optimized Experience Story (T6-05)
    • Prepping for Success: 3M™ 360 Encompass™ System Professional Implementation Process, Strategy and Best Practices (T7-05)
    • Get in the Driver’s Seat: Real Cost Reduction and Improved Clinical Outcomes (T8-05)
    • Fast Track: Maintenance and Troubleshooting (T9-05)
    • The Best of All Worlds: A Client’s Journey (T10-05)

    2:00-2:15 P.M.
    Break – 3M Science Fair Open

    2:15-3:15 P.M.

    Preparing your Revenue Cycle Team for New Healthcare Models (GS-08)

    Fabian Stone, Associate Vice President of Revenue Management and Coding; and Landon Jones, Strategic Services Associate, Revenue Management, Coding Operations and HIM, Duke Health

    3:15-3:25 P.M.

    Closing Remarks (GS-09)

    Paul Whitaker, Senior Director Revenue Cycle Solutions, 3M HIS

    3:25-4:00 P.M.
    Break and 3M Science Fair Open

    5:45-6:00 P.M

    Load Buses and Travel to Venue

    Buses will run every 15 minutes

    6:00-6:30 P.M.

    Cocktail Hour

    6:30-9:00 P.M.

    Awards and Celebration

    Buses to return every 15 minutes back to The Grand America starting 8:00 P.M.
  • 7:00-7:55 A.M.
    Networking Breakfast

    Special Morning Session:

    Baylor Scott & White Health: Driving a Comprehensive Clinical Documentation Strategy with 3M and M*Modal (SS-03) ACDIS CEU

    Steven Kos, MHA, RHIA, Director of Information Services; Kevin Waldele, Clinical Application Specialist and HIM Analyst; Colleen Reedholm, Manager – RCIS HIM, Baylor Scott & White Health

    8:00-8:30 A.M.

    Opening Remarks (GS-10)

    Paul Whitaker, Senior Director Revenue Cycle Solutions, 3M HIS

    8:30-9:30 A.M.

    Pushing the Envelope (GS-11)

    Col. Nicole Malachowski (USAF, Ret.)

    10:00-11:00 A.M

    Breakouts and Training Tracks (Pick one)

    • 3M Coding and Reimbursement System Tips and Tricks (T1-06) AHIMA and AAPC CEU
    • The Journey to Sustained Results with Concurrent Coding (T2-06) ACDIS CEU
    • Batter Up with Codermetrics: Measuring Coder Success Beyond Accuracy and Productivity (T3-06)
    • 3M 360 Encompass System Manager (T4-06)
    • Super Report Writers Save the Day (T5-06)
    • Technology and Coders: Bridging the Gap with 3M CodeAssist (T6-06) AHIMA and AAPC CEU
    • Back to Basics: The Elements of 3M 360 Encompass Professional (T7-06)
    • If You Build It (Data-Driven Reports), They Will Come (Value Boosts) (T8-06)
    • Fast Track: 3M 360 Encompass Certification Exam Review (T9-06)
    • 3M and Cerner: Continuing to Create Connections (T10-06)

    11:00-11:15 A.M

    11:15-12:15 P.M

    Breakouts and Training Tracks (Pick one)

    • A Behind-the-Scenes Look at How 3M Nosology Manages the 3M 360 Encompass Inpatient NLP Engine (T1-07) AHIMA and AAPC CEU
    • Workflow Ties Together CDI Priority, Evidence-Based Coding and Quality (T2-07) ACDIS CEU
    • Bringing Worlds Together: Moving from Retrospective to Concurrent Reviews to Win the Quality Race (T3-07)
    • 3M 360 Encompass Advanced Trouble Shooting (T4-07)
    • 3M Health Data Management (HDM) System Administrator Certification Exam (T5-07)
    • Let's Talk 3M CodeAssist: User Open Mic and a Little Kahoot! Trivia (T6-07)
    • Sending Clean and Compliant Codes Directly to Billing in 3M 360 Encompass Professional (T7-07)
    • Performance Management: A New Vision for Value (T8-07)
    • 3M 360 Encompass System Administrator Certification “Fast Track” Exam (T9-07)
    • WellStar Health System’s Journey to Operationalizing Capture and Reporting of HCCs Across the Organization (T10-07)

    12:15-12:30 P.M.

    Closing Remarks (GS-12)

    Paul Whitaker, Senior Director Revenue Cycle Solutions, 3M HIS, and be sure to grab your box lunch to-go

  • Associated CEUs

    Topic Tracks and continuing education credits (CEUs)

    Take part in many of our educational topic tracks where each session will include peer thought leaders and 3M subject matter experts that will cover coding and reimbursement systems, facility and professional coding, clinical documentation improvement, compliance and audit, health data management, payment and performance management, IT topics, and training and certification for system administrators. We look forward to you joining us for an engaging week of learning and take home a few continuing education credits (CEUs) from our approved sessions.

    CEU Legend

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2019 CES Keynote Speakers

We are excited to announce our 2019 Client Experience Summit keynote speakers, Mike Leavitt and Col. Nicole Malachowski.

  • Mike Leavitt

    Mike Leavitt

    Mike Leavitt is the founder of Leavitt Partners, where he helps clients navigate the future as they transition to new and better models of health care. In previous roles, Mike served in the Cabinet of President George W. Bush as Administrator of the Environmental Protection Agency and the Secretary of Health and Human Services. He was elected three times to serve as the governor of Utah.

    A collaborator at heart, Mike was elected by his fellow governors to chair the National Governors’ Association, the Republican Governors’ Association and the Western Governors’ Association. The author of Finding Allies, Building Alliances, Mike will share his expertise and the passion for collaboration that has characterized his career.

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  • Nicole Malachowski

    Nicole Malachowski

    First female Thunderbird pilot, combat veteran, fighter squadron commander, White House Fellow and advisor, and indomitable spirit, retired USAF Col. Nicole Malachowski will share her unique story of determination and drive. Describing how all of us can harness the power of headwinds in our lives, Nicole will share the lessons she’s learned throughout her career that can benefit you, your teams and your organizations.

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Learn how 3M actively engages their clients at the Client Summit Experience.

Hear from Michael Finke, vice president 3M M*Modal as he highlights exciting events happening at the summit and how M*Modal will play an important role.

Michael Finke
View Video
  • The 3M Client Experience Summit (“CES”) is a private invite intended for the benefit of 3M Health Information Systems (“3M HIS”) clients and prospective clients.


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