2021 3M Client Experience Summit is staying virtual!

Learn. Share. Succeed.

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3MSM Health Care Academy          July 20-22, 2021

Every year, 3M brings together some of our most valued clients and colleagues to discuss evolving trends in the health care industry, learn about new opportunities in care and technology, share best practices and celebrate successes in innovation at the annual 3M Client Experience Summit (CES). 

Clients can take part in many of our educational topic tracks where each session includes peer thought leaders and 3M subject matter experts that cover coding and reimbursement systems, facility and professional coding, CDI, compliance and audit, health data management, payment and performance management, IT topics, and training and certification for system administrators. 

2021 3M CES recap
  • While we missed seeing everyone in person this year, our virtual 2021 3M CES was the biggest to date! We hope that you walked away inspired with innovative ideas, new professional connections and with a sense of renewed energy to continue to do the important work you do every day. 

    Although 3M CES has come to end, those who registered still have access to all the great content on demand until Aug. 22, 2021. Be sure to catch up on any sessions you missed before then. After that date, access will be closed. 

Hear more from our CES keynote speakers
  • Nicholas Webb

    Nicholas Webb: "What does the future of health care look like?"

    • The health care industry is changing. Is your organization keeping up? Best selling author, inventor and technologist Nicholas Webb explores the trends disrupting the current state of health care and details three things that hospitals and clinics can do to prepare for survival. 

      Listen to the podcast now.

  • Ben Nemtin

    Ben Nemtin: "Professionalism and values in health care"

    • Have you ever created a bucket list? Has overwork and burnout prevented you from realizing those dreams? Ben Nemtin wrote the book “What Do You Want To Do Before You Die?” to remind us to step back from the day to day and focus on helping ourselves and others achieve lifelong dreams.

    Listen to the podcast now.

Make-A-Wish® and 3M

An underlying theme at his years’ experience was pursuing and achieving your goals to lead a fulfilling life. With that in mind, 3M teamed up with Make-A-Wish® to grant the wishes of critically ill children. Thank you to those who contributed. You raised more than $17,000 and made one girl’s dreams come true. Make sure to check out the video on the 3M CES platform.

  • Blog: Learning opportunities on the horizon - 3M user credentials and 3M CES

    Invest in your future! Look at all the opportunities 3M has to offer to explore and grow. Learn more about 3M user credentialing and certifications, as well as continuing education units (CEUs) that are being offered at our virtual 3M CES.

    By: Jean Jones

    As a certified professional coder, I am accustomed to being tested – whether it be obtaining additional certifications, AHIMA’s self-reviews (which are no longer required), discussing coding methodologies, devising interview tests and/or training staff as well as clinicians. I was on a call with a client the other day who was very happy with their vendor who is doing their coding at a high accuracy rate. The professional, as a medical coder, holds a high value on information. We must stay current in a sea of change. This is part of the reason that medical coding appeals to me and the reason that I have been in it for more than 25 years. It speaks to the part of me that is a lifelong learner. I have been known to try things just for the sake of learning something new. I always get at least double the amount of CEU’s required for my credentials and on topics that I have very little knowledge in – anesthesia anyone?

    Two items at 3M have fired me up– 3M user credentialing and the 3M Client Experience Summit (CES)! On a 3M internal call, I learned about certifications that are currently offered. Certifications include system administrator, trainer and user certification. These certifications are geared for clients that use our 3M™ 360 Encompass™ System.  The enterprise training services team is rolling out user certifications in the inpatient, outpatient, professional coding, clinical documentation integrity (CDI) and quality spaces with the ultimate goal of deepening our business relationships. Certifications verify your abilities, decrease support tickets, enhance your experience within the product, promotes best practices, and ultimately increase return on investment for your organization.  

    Here is the breakdown –

    Certifications overview

    System administrator



    On our support site, here are the answer ID’s -

    User certification

    Answer ID#1001289


    System administrator

    Answer ID#1001215

    Answer ID#1001246


    In preparation for blogging, I met with the team that supports and develops these certifications. They are a supportive and knowledgeable team dedicated to our clients.

    I received an email this morning that more than 670 clients have registered for our 3M CES. The agenda has more than 25 breakout sessions covering facility coding, professional coding, clinical documentation integrity and technology. 3M will offer CEU’s on some of the breakout sessions, more information to come! I will be presenting E/M content along with Colleen Dieghan, physician services consultant and Anna McGregor from Texas Tech University Health Services Center. I have already learned a lot working with everyone to get ready for the summit. The agenda looks amazing and I have already registered! 

    Check out the agenda (PDF, 6.83) and register!

    Invest in your future!  Look at all the opportunities that 3M has to offer to explore and grow. Health care is ever changing, and I have always found that being on the side of learning has helped me in my career. The certifications as well as 3M CES are just two ways to partner with 3M to learn and grow. I will leave you with the definition of lifelong learner –

    “Lifelong learning is the "ongoing, voluntary, and self-motivated" pursuit of knowledge for either personal or professional reasons. Therefore, it not only enhances social inclusion, active citizenship, and personal development, but also self-sustainability, as well as competitiveness and employability.”

We want to hear about your 3M CES experience
  • To make next year’s conference even more successful we’d like you to share your thoughts and suggestions in this survey. We read every comment and incorporate your feedback as much as possible to ensure that our events meet and exceed your expectations.  

    The survey takes approximately five minutes, and your responses will be extremely helpful in improving the experience for all clients. See you in Salt Lake City for 3M CES 2022!

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  • The 3M Client Experience Summit (“CES”) is a private invite intended for the benefit of 3M Health Information Systems (“3M HIS”) clients and prospective clients.