2018 3M Client Experience Summit

Science Inspiring Performance

July 17 - 19, 2018

Download the 2018 Preliminary Agenda (PDF, 805KB)

Registration for the 2018 Client Experience Summit is officially open!

July 17 - 19, 2018 - The Grand America Hotel - Salt Lake City, UT

The 3M Client Experience Summit is where healthcare leaders gather to research cool new stuff from 3M, see what’s happening in the 3M Data Science Lab, hear from peers about what’s working best and what steps they are taking to transform health care. You’ll get an unparalleled collection of experts and data scientists, plus the chance to network with healthcare professionals from across the globe.

Join the growing 3M Health Information Systems community at the 2018 Client Experience Summit. We look forward to seeing you in beautiful Salt Lake City this summer!

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Preliminary Agenda

Download the 2018 Client Experience Summit preliminary agenda and tracks (PDF, 805 KB)

*Please note that the agenda is subject to change

  • Monday, July 16
    5:00-7:00 P.M.

    Registration Open
  • Tuesday, July 17
    7:00-7:55 A.M.

    Networking Breakfast (Registration Open)

    8:00-8:10 A.M.

    3M Health Information Systems Welcome (GS1)

    Mike Ristau Senior Vice President Strategy, International, Marketing, and Business Alliances and Robert Trocchi, National Sales Manager, 3M Health Information Systems

    8:10-8:30 A.M.

    TBD (GS2)

    Mark Colin, President, 3M Health Information Systems

    8:30-9:45 A.M.

    Big Potential: How Transforming the Pursuit of Success Raises Our Achievement, Happiness, and Well-Being (GS3)

    Shawn Achor, Harvard-trained researcher, happiness expert, and New York Times bestselling author. Michelle Gielan, National CBS News anchor turned positive psychology researcher and bestselling author.

    9:45-10:15 A.M.

    Break and Meet and Greet with Shawn Achor and Michelle Gielan

    10:15-11:00 A.M.

    3M HIS - Telling Our Story (GS4)

    Mike Ristau Senior Vice President Strategy, International, Marketing, and Business Alliances, 3M Health Information Systems

    10:15-11:00 A.M.

    TBD (GS5)

    Anthony Carrozzella, Senior Vice President, Revenue Cycle, Sales and Client Care and Mike Dolezal, Ph.D., Technical Director and Chief Technology Officer, 3M Health Information Systems

    11:20-12:00 P.M.

    Tech Talk: Leveraging the Cloud - Services, Security, and Capabilities (TT1)

    Mike Dolezal, Ph.D., Technical Director and Chief Technology Officer

    12:00-1:00 P.M.


    1:15-2:15 P.M.

    Breakouts and Training Tracks (Pick one)

    • FAQs for Interventional Radiology CPT Coding (A01)
    • CDI Shared Governance: Improving Outcomes through Collaboration (A02)
    • You Need How Many Coders? Developing a Case for a Coding Staffing Model for your Modern-Day Work Force (A03)
    • Are You Using the 3M System to the Fullest? (A04)
    • 3MTM Health Data Management (HDM) - System Management Training (A05)
    • 3M℠ CodeRyte℠ CodeAssist℠ System and 3M℠ CodeRyte℠ CodeMonitor System Roadmap Review and Input (A06)
    • Exploring Single Path Coding (A07)
    • Looking at the Future of Accountable Care (A08)
    • Fast Track: Architecture and Dataflow (A09)

    2:30-3:30 P.M.

    Breakouts and Training Tracks (Pick one)

    • CVS – It’s Not Just a Pharmacy Anymore (B01)
    • CDI Revitalization: New Start, New Leadership, New Education (B02)
    • 3M Productivity Reporting Drives Innovative Workforce Management with HDM and 3M™ 360 Encompass™ System (B03)
    • Process Improvement and Change Management (B04)
    • Denial Prevention and Quality Improvement Using Data Integrity Edits (B05)
    • Driving Coding Automation and Success with the CodeMonitor Dashboard (B06)
    • Leaving the Profee Stone Age - How Three Progressive Organizations are Bringing their Professional Coding into the 21st Century (B07)
    • Navigating Value-Based Purchasing with Providers (B08)
    • Fast Track: Updating 3M 360 Encompass (B09)

    3:30-4:00 P.M.


    4:00-5:00 P.M.

    Innovative and Emerging Tech Breakouts (Pick one)

    • 3M and Cerner: Continuing to Create Connections (I01)
    • Share Unique Challenges and Best Practices When Faced with Concurrent System Implementations – EMR change, 3M 360 Encompass and 3M™ 360 Encompass™ MD System (I02)
    • Automated Prioritization in a Value-Based World (I03)
    • What’s Within the Realm of Possibility? Expanding CDI to Support Documentation of HCCs (I04)
    • Leveraging NLP to Collect Unstructured Data Efficiently and Use It Effectively (I05)
    • Improving ED Coding and Charge Capture with NLP (I06)
    • 3M 360 Encompass Self-Service Reporting (I07)
    • Expanding Into Patient Safety and Quality (I08)

    5:10-5:30 P.M.

    Tech Talk: Securing and Protecting Patient Data (TT2)

    Nate Wilkey, Chief Information Security Officer, Data Security

    5:30-5:35 P.M.

    Introduction to Science Fair

    5:35-6:00 P.M.


    6:00-9:00 P.M.

    3M Science Fair and Reception (GS7)

  • Wednesday, July 18
    7:00-7:55 A.M.

    Networking Breakfast - Registration and 3M Science Fair Open

    8:00-8:10 A.M.

    Opening Remarks (GS10)

    Robert Trocchi, National Sales Manager, 3M Health Information Systems

    8:10-9:10 A.M.

    Wellmark’s Network and Value Based Payment Strategy (GS11)

    Mike Fay, Vice President, Health Networks and Innovation, Wellmark Inc.

    9:10-10:10 A.M.

    3M and Verily: More Than Just Analytics (GS8)

    Jason Burke, Vice President, Data Informatics 3M Health Information Systems

    10:10-10:45 A.M.

    Break – 3M Science Fair Open

    11:00 A.M.-12:00 P.M.

    Breakouts and Training Tracks (Pick one)

    • Insightful Tips from Nosology on Complex Coding Dilemmas (C01)
    • Game Changer: Allegheny Drives Performance with Actionable Data (C02)
    • Innovative Strategies for CDI and Coding for Improved QualityPerformance (C03)
    • I Like to Move IT, Move IT: Data Center Moves (C04)
    • Trinity Health Leverages HDM Enterprise-wide to Enhance Coding Performance (C05)
    • HCCs and the Impact on the Professional Revenue Cycle: How a Large Healthcare System Rose to the Challenge of Improving HCCs and Diagnosis Coding (C06) and (C07)
    • Managing Alternative Payment Models (APM) Within a Managed Care Framework (C08)
    • Fast Track: User Management and Worklists (C09)

    12:00-1:00 P.M.

    Lunch – 3M Science Fair Open

    1:15-2:15 P.M.

    Breakouts and Training Tracks (Pick one)

    • 2018 CPT Coding Updates for Interventional Radiology and Cardiology (D01)
    • Provider Engagement Drives Quality Outcomes at Tampa General (D02)
    • Quantity vs Quality: A HIM Balance Paradigm (D03)
    • 360 Encompass CDI Prioritization – Project Implementation, Approach and Considerations (D04)
    • HDM: A Bridge for Improved Workflow and Communication (D05)
    • Maximizing CodeAssist Within Your Organization – Practical Examples You Can Use Every Day (D06)
    • Improving Professional Coding Productivity and Accuracy (D07)
    • The Intersection of Behavioral Health, Primary Care, and Value Based Care (D08)
    • Fast Track: 3M 360 Encompass Management Applications (D09)

    2:30-3:30 P.M.

    Breakouts and Training Tracks (Pick one)

    • Nosology Coffee Talk (E01)
    • Query Response: The Journey Which Led to Unbelievable Results (E02)
    • Why Can't We Be Friends? A Collaborative Workflow Approach to the PSI Review Process between Coding and Quality Teams (E03)
    • What’s Good for the Physician is Great for the Patient: Modernizing Clarification Workflow via 360 Encompass MD (E04)
    • Preventing Coding Denials Using ARMS (Amb. Rev. Mgt. Sys.) (E05)
    • Proactive Customer Support and Coding Analyst Practices for Your Organization (E06)
    • Outpatient Single Path Coding (E07)
    • Using NLP to Call Out Social Determinants of Health (E08)
    • Fast Track: Maintenance and Troubleshooting (E09)

    3:30-4:00 P.M.

    Break – 3M Science Fair Open

    4:00-4:20 P.M.

    Tech Talk: Natural Language Processing – Opportunities for Healthcare Improvement (TT3)

    Toby Hable, NLP Software Development Manager

    4:20-4:30 P.M.

    Closing Remarks (GS12)

    Robert Trocchi, National Sales Manager, 3M Health Information Systems

    4:30-5:00 P.M.


    5:00-5:15 P.M.

    Load Buses and Travel to Venue

    6:00-10:00 P.M.

    Awards and Celebration Dinner (GS10)

  • Thursday, July 19
    7:00-7:55 A.M.

    Networking Breakfast

    8:00-8:10 A.M.

    Opening Remarks and Event Wrap-Up (GS13)

    Robert Trocchi, National Sales Manager, 3M Health Information Systems

    8:10-8:50 A.M.

    The Rough Climb to the Hill: Where is Health Care Headed Beyond 2018? (GS14)

    Megan Carr, Vice President of Regulatory and Government Affairs, 3M Health Information Systems

    9:00-10:00 A.M.

    Breakouts and Training Tracks (Pick one)

    • Revenue Cycle Management: Partnership for an Integrated and High Performing Coding Operation (F01)
    • Are You Questioning My Judgment? Concurrent Clinical Validation Queries (F02)
    • Navigating Coding and IT Complexities: A Journey with Banner Health and 3M 360 Encompass -- Benefits, Successes, and Challenges from Coding and IT (F03)
    • Advanced Troubleshooting for 3M 360 Encompass (F04)
    • HDM Training - Create and Manage Worklists in v. 5.5.2 (F05)
    • CodeAssist User Group Meeting and Discussion (F06)
    • Clinic Coding with ProMonitor Direct-To-Bill (F07)
    • 3M and Verily: What’s Our Plan for Health Plans? (F08)
    • Fast Track: 3M 360 Encompass Certification Exam Review (F09)

    10:15-10:45 A.M.


    11:00-12:00 P.M.

    Breakouts and Training Tracks (Pick one)

    • Cultivating Coding Integrity through Data Analytics (G01)
    • Re-defining Provider Response: What is Meaningful? (G02)
    • Reimagine and Reengineer: A CDI/Coding "Win-Win" with 3M 360 Encompass CDI, CAC and MD (G03)
    • 3M HIS Security and Privacy Deep-Dive (G04)
    • HDM Training - Maintaining Effective Reports and What’s New in v. 6.0 (G05)
    • NLP Technology Working to Improve Coding for your Business (G06)
    • 3M 360 Professional Voice of the Customer, Client Feedback and Product Roadmap Review (G07)
    • Improving Performance and Achieving Real Results with 3M™ Performance Matrix Platform (G08)
    • 3M 360 Encompass System Administrator Certification "Fast Track” Exam (G09) and/0r Health Data Management Certification Exam (G10)

    12:00 P.M.

    Box Lunch To-Go

Back by popular demand!

Shawn Achor is returning as our 2018 Client Experience Summit keynote speaker.

This time, he’ll share the stage with his other half, Michelle Gielan.

  • Shawn Achor and Michelle Gielan

    Positive psychology expert and TED Talk presenter, Shawn Achor, will share how to tap into positivity to find great success. Based on his bestselling book, The Happiness Advantage, his positive psychology training program is one of the largest and most successful in the world.

    Shawn is partnering this presentation with his wife, Michelle Gielan. Previously a CBS news anchor, Michelle is the bestselling author of Broadcasting Happiness and a positive communication expert.

    Please join us at this year’s Client Experience Summit to enjoy Shawn Achor once again, in this new energetic presentation with Michelle Gielan. CES is in Salt Lake City, at the beautiful Grand America Hotel July 17-19, 2018. We hope to see you there!

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