Physician using a speech microphone while working at her computer

3M™ M*Modal Fluency Direct

Click to see how built-in, proactive CAPD helps physicians capture the patient story.


This all-in-one speech and artificial intelligence (AI)-powered solution enables physicians of any medical specialty to conversationally create, review, edit and sign clinical notes directly in your electronic health record (EHR). This solution leverages 3M natural language understanding (NLU) technology for contextual understanding of the patient’s narrative and helps to improve documentation accuracy from the first word. 3M Fluency Direct delivers an exceptional clinical documentation experience to physicians, leading to higher physician adoption of technology.

With built-in computer-assisted physician documentation (CAPD) functionality, the technology continuously analyzes and monitors the clinical narrative. In real time, it nudges you for additional information or clarification and suggests specific things you can do to improve the quality of care and clinical documentation.

  • Personalized physician experience

    A single, cloud-hosted voice profile allows clinicians to dictate into their EHR from anywhere, any device and any care setting. By providing physicians greater flexibility and portability in choosing appropriate workflows and devices, 3M Fluency Direct frees up more time for patient care and helps drive higher physician adoption.

How Ochsner Health is creating time to care

3M Fluency Direct is in high demand among Ochsner Health clinicians because it helps improve the efficiency and quality of clinical documentation in the EHR. Dr. Jason Hill, innovation officer (associate chief medical information officer at the time of recording), explains how 3M’s partnership and iterative approach in conversational and ambient AI drives continual innovation and improvement. Watch the videos for more about Dr. Hill’s experience.

  • Real time insights with CAPD

    3M Fluency Direct also includes built-in CAPD functionality to deliver real time automated and proactive AI correlated feedback to clinicians as they document in the EHR. This closed-loop documentation solution automatically brings the right insights to physicians within the clinical documentation workflow, as well as tracks and reports on physician interaction with the system.

    • Clinical documentation integrity (CDI)
    • Hierarchical condition category (HCC) management
    • Documentation best practices
  • Reliable out-of-the-box accuracy

    At the core of 3M Fluency Direct’s accuracy is the power of speech understanding. This proprietary technology combines game-changing speech recognition solutions with powerful NLU. It allows physicians to speak in conversational tones and improves accuracy over time. NLU enables the creation of rich documents that encapsulate both narrative and encoded information, as well as dictation directly into any application. Clients use 3M Fluency Direct to help deliver a better user experience, increase efficiency and improve adoption levels.

  • Easy deployment

    Built to scale, 3M Fluency Direct voice recognition dictation software offers flexible deployment models to run cost effectively in many different EHR, PC, virtual, thin client and server architectures. Support for automated installation and upgrades frees up IT resources and speeds up processes.

    • Citrix XenApp®
    • Microsoft® Terminal Services
    • VMware®
  • Higher adoption and in-house services

    An integral part of our solutions, our team of in-house clinical documentation specialists helps you optimize 3M technology for the highest level of utilization and efficiency gains in your EHR. Their expertise with 3M Fluency Direct and more than 250 EHRs enables them to deliver at-the-elbow coaching and system customization to enhance the physician experience, supporting higher adoption and use. Our goal is to create time to care by improving physician workflows and efficiency.

    Learn more about our adoption services and check out the eguide (PDF, 223 KB) for success stories.

    While there’s much our front-end speech technology can do to help maximize efficiency and minimize disruptions for clinicians, its full potential can only be realized when clinicians embrace the technology and use it consistently. That’s when organizations can experience real return on investment. 

    Learn more about how 3M Fluency Direct’s ease of use, exceptional accuracy and mobility give physicians what they want to document the way they want.
    Dive into our one-pager on how it maximizes adoption (PDF, 143 KB).  

  • Seamless interaction with mobile applications

    3M Fluency Direct works with third-party mobile applications to include the growing number of productivity enhancing apps clinicians regularly use. This provides physicians with an integrated, top-quality speech experience across desktops, smart devices and mobile apps to expedite medical communication and patient care.

  • Pathway to more automated workflows

    3M Fluency Direct is the foundational solution that supports incremental innovation and automation to more advanced conversational AI and ambient intelligence powered workflows, including virtual assistant and ambient clinical documentation solutions. 

    Learn more about ambient clinical documentation solutions.

  • Simplify health care from capture to code

    3M Fluency Direct is part of a suite of AI-powered solutions designed to streamline processes from documentation capture to coding. Our time saving tools can help physicians efficiently capture the complete patient story the first time around – reducing administrative burden and preventing burnout.   

    Explore the solution suite.

Resources for speech driven documentation

Learn more about how we can help bring the joy of medicine back in the lives of clinicians.

Learn more about our physician assistive solutions

  • 3M Fluency Direct is a part of our comprehensive, continuous documentation suite built on a single, proprietary technology platform that uses a single user and speech profile. This allows clinicians to seamlessly use front-end speech recognition, mobile speech recognition, back-end transcription and editing workflows — or a personalized blend of these options.

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