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Photo of a testing technician in a lab coat placing an assay on a counted next to the 3M™ Molecular Detection System and an open laptop with testing data on its screen.

Hardware Support for 3M Food Safety Products

Request a new repair or check in on an existing one.

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Maintaining the health of your hardware.

Keep your hardware running reliably with preventive maintenance and proactive calibration support from our team. And if you do run into that rare repair? You can trust it will be done efficiently by trained experts.

Request a repair or calibration.

You can trust the trained experts at our service center to provide 3M-certified service and repairs, using 3M parts.
Check the status of an existing repair.

If you’ve already submitted a request, see how the repair is coming along.

Double check these details before diving into a request.

Review our Extended Service Warranty to find out which repairs are covered. Then, chat with your rep to check the status of your warranty.

Find other areas of support from 3M Food Safety.

Software Support

Download software for the first time or get new updates.
Technical Support

Get answers to product questions or troubleshoot challenges with our expert team.
Ordering Support

Learn how to buy food safety testing products directly from 3M or find a local authorized distributor.
Product Instructions

From user manuals to how-to videos, get the product information you need—all in one place.