3M Clean-Trace Hygiene Monitoring: Software, Support

3M Clean-Trace Hygiene Monitoring and Management System Software Installation Support

3M™ Clean-Trace™ Hygiene Monitoring and Management System Support

Get support you can count on

Do you have questions or need help installing and setting up your 3M™ Clean-Trace™ Hygiene Monitoring and Management system? We’re here to help. Click on any of the icons below for answers to your questions or to contact us directly for assistance.

Close

Contact Us About 3M™ Clean-Trace™ Hygiene Monitoring and Management System Installation and Support

All fields are required unless indicated optional
Business Email Address
First Name
Last Name
Business Phone Number
Company Name

Country
State/Province
Zip Code
Serial # (If available)
Comments
I would like to receive industry news, education announcements, and product promotions from 3M Food Safety
3M takes your privacy seriously. 3M and its authorized third parties will use the information you provided in accordance with our Privacy Policy to send you communications which may include promotions, product information and service offers. Please be aware that this information may be stored on a server located in the U.S. If you do not consent to this use of your personal information, please do not use this system.
Submit

Thank You

A 3M Representative will respond to your request within two business days.

Our Apologies...

An error has occurred while submitting. Please try again later...

3M™ Clean-Trace™ Hygiene Management System training videos

How to sample food equipment and surfaces

Additional Resources

Frequently Asked Questions About 3M™ Clean-Trace™ Hygiene Monitoring and Management System (FAQs)

1) How do I power up and down the instrument?

a. Power Up

i. To power up the instrument, press and hold the power button for 2 – 3 seconds. Within 5 seconds, you will see the screen below.

ii. The instrument will complete power up in approximately 60 seconds

b. Power Down

i. To power down the instrument, press and hold the power button for approximately 5 seconds

ii. The power down screen will appear as seen below

iii. Select "Power off" to power down the instrument

iv. Select "ok" to power down or "Cancel" to stop the power down process
2) My instrument shut down by itself; why did it do this?

a. The instrument was designed for power efficiency which extends the use time of the instrument and the battery life. Because of this, the instrument will automatically power down after 2.5 hours of inactivity
3) The screen went dark; why did it do this?

a. The instrument was designed for power efficiency which extends the use time of the instrument and the battery life. Because of this, the instrument will go into a sleep mode after 5 minutes of inactivity. To wake the instrument up, press and hold the "up" button on the navigation key pad for 2 – 3 seconds.
4) How do I wake the instrument up?

a. To wake the instrument up, press and hold the "up" button on the navigation key pad for 2 - 3 seconds.
5) What are the navigation buttons for?

a. The instrument was designed for flexibility. The navigation buttons will perform the same actions as the touch screen to allow for different use environments and hold positions.
6) Does the instrument have wireless capabilities?

a. Yes, the instrument can perform both wifi and Bluetooth synchronization. See the user manual for setup instructions.
7) Does the instrument time automatically update when I synchronize with my computer?

a. No, the instrument will not automatically update the time when a synchronization is performed. See the hardware user manual for instructions.
8) I am locked out of the system. How do I unlock the application?

a. After five failed login attempts, the application will automatically lock you out. Please contact your local 3M Technical Support team for help with unlocking your application.

b. To prevent lockout in the future, go into User Preferences to configure/set up your secret question and answer. This will enable you to reset your password and prevent system lockout
9) I have generated a report and I can’t find it. Where can I locate it?

a. If the report was not generated automatically, the location of the report is as follows: C:\3M Clean-Trace Hygiene Management\WebFolder\Application\ReportsViewer\RDLC>

b. If the report was auto-generated, the location of the report is as follows: C:\3M Clean-Trace Hygiene Management\Download>
10) I cannot delete users or test points. Why not?

a. Due to data retention, test points and users cannot be deleted. However, you can inactivate them.
11) I created a sample plan and synchronized my luminometer. Why can’t I see it on my luminometer?

a. Ensure that the logged in user has been assigned to that sample plan.
12) I can’t see any data on my dashboard. Where is my data?

a. To provide the user with flexibility within the display, the user is allowed to select a date range. Ensure the date range selected corresponds to the period when data was collected