What you'll need:

You will need a valid library card to use the 3M Cloud Library App and your library needs to have a subscription to the 3M Cloud Library service.

Lookup your library:

Find My Library

Adobe

Adobe Activation Help

If you have received an "Adobe Device Activation Failure due to too many activations." error message, please submit an Adobe Reactivation Request.

FAQ

FAQ

Installation / Account Management

How do I use the 3M Cloud Library?

To use the 3M Cloud Library you will need a library card, a PIN (if required by your library) and the 3M Cloud Library App downloaded to you PC, MAC, iPhone, iPad, or Android device. A 3M Cloud Library App for Kindle Fire can be downloaded through Slideme.org. For additional information, view the "Installing the 3M Cloud Library App and getting starting" video.

What app do I install?

You select the appropriate 3M Cloud Library app based on your device. The iOS App should be downloaded if you have an iPAD®, iPhone®, or iPod touch®. The PC / MAC App should be installed if you have a Windows®/Mac OS X, NOOK® eReader, or Kobo™ eReader. The Android App should be used if you have a Android™ Phone and Android™ Device. The Nook App should be downloaded if you have a Nook® Tablet. Links to downloading all of the 3M Cloud Library apps can be found on the left side of the ebook.3m.com website.

Do I need to create a account specifically for the 3M Cloud Library?

No, the 3M Cloud Library will use your existing library account, there is no need to create a separate account.

Do I need my library card or do I have to memorize my barcode in order to access the 3M Cloud Library?

No, you only need this information the very first time you log into the 3M Cloud Library.

What are the system requirements for the 3M Cloud Library PC App?

Supported Operating Systems

Windows 8
Windows 7
Windows Vista
Windows XP SP3

Recommended configuration

The following configuration provides the optimal experience while using the PC application.

CPU: Dual Core
Memory: 2 GB
Available Disk Space: Minimum 40 MB needed for installation.
Internet Connection: Broadband (minimum 1.5 Mbps)

When installing the 3M Cloud Library Software on my computer, I accidentally accepted the 3M Cloud Library ID instead of installing my personal Adobe Digital Editions ID. What should I do?

Follow the directions below for your version of the Windows operating system to delete the 3M Cloud Library ID from your computer:

For Windows 7 or Vista:

  1. Go to the Start menu.
  2. Search %appdata%
  3. This should pull up a list of folders. Delete the 3M Cloud Library folder (basically just its cache, it is also where it stores an Adobe ID for DRM purposes).
  4. The next time you check out a book in the 3M Cloud Library App and open it, the 3M Cloud Library will use whatever Adobe ID your Adobe Digital Editions is authorized with. If you do not have ADE, it will ask if you wish to use the system-generated ID or to enter your own.

For Windows XP:

  1. Go to the Start menu.
  2. Click on "My Computer."
  3. Choose the C drive.
  4. Select Documents and Settings.
  5. Go into the User folder or folder named with the Username for the computer.
  6. Choose the Application Data folder (this may be hidden--if you can't find it go up the Tools Menu. Select: Folder Options->View->Show hidden files and folders.)
  7. Find the 3M Cloud Library folder. Delete this (basically just its cache, it is also where it stores an Adobe ID for DRM purposes).
  8. The next time you check out a book in the 3M Cloud Library App and open it, the 3M Cloud Library will use whatever Adobe ID your Adobe Digital Editions is authorized with. If you do not have ADE, it will ask if you wish to use the system-generated ID or to enter your own.

How can I switch to another library or select a different account?

Click on “My Books” at the bottom of the screen. Once there select “Account Profile”. Here you can select “Change Library Identification”. You can select the state, library, ID, Pin and then accept the End User License Agreement. This will allow the Login button to be pressed and your new selections to become active.

What if I need to change my library in my Android App?

You can do this by clearing out your 3M Cloud Library App data. Go to Settings/Apps/All/3M Cloud Library/Clear Data.

What is my “cache”? Why should I clear it? How do I clear it?

The first time you visit a site, your browser will “save” pieces of the site. Many times web developers have to make updates to the files that comprise your site in order to push a change or new feature live. If we change a file that your browser has cached, it’s going to keep serving the old, cached version of the file and you won’t see our most recent change.

The process of clearing cache differs from browser to browser. Generally speaking, look for an option to delete cache or temporary files in your browser’s administrative settings.

What is my Adobe Digital Editions ID?

This is usually the email address and password you used when setting up the account on the Adobe website where you initially applied for an Adobe Digital Editions ID. If you cannot remember your password, you can request assistance from Adobe at this website.

What happens when I update my 3M Cloud Library app?

Improvements to the 3M Cloud Library app are made through app updates. You will not loose your checked-out books, holds, etc.

How do I un-install the Android App?

You can un-install the 3M Cloud Library App by going to Settings/Apps/All/3M Cloud Library/Uninstall.

How can I switch to another library or select a different account in the PC App?

Go to Start and select Run if you have Windows XP or if you have Windows 7 or Vista go to Start and select Search program and files. Type %APPDATA% (you must include the percent signs) and then click OK or press ENTER. This will open a new window.

In the new window you should see a folder called 3MCloudLibrary - this is the folder you need to delete.

The next time you run the 3MCloud Library PC application you will be asked to select your library and enter your username (Patron barcode ID) and or pin if required.

Browsing / Borrowing

Where do I browse and check out an e-book?

From within one of the 3M Cloud Library Apps, you can browse the collection by:

  • Shelves
  • Categories
  • Search

After you have found an e-book, select the e-book and select the “Checkout” or “Add to Hold List” button to check out or reserve an e-book. Once the e-book is available you can checkout and read the e-book within any of the 3M Cloud Library Apps.

What is the Shelves tab?

This tab displays a snap shot of your libraries virtual book shelves. You can use the arrow button or choose List View / Show All to scroll through each shelf.

What is the Categories tab?

This tab displays all of the books in your library by categories and subcategories.

What is the My Books tab?

This tab displays the books you are currently reading, any books you may have on hold, your reading history, your wish list, your message center and your account profile.

What is the Search tab?

This tab allows you to search your library’s collection of eBooks using the sort by filter. The advance filter has two options: Include books not in my library & Include only books available to check out.

How do holds work? Can I place holds on an e-book? How many holds can I have?

Yes, you can place a hold on an e-book. The number of holds allowed is set by your library. If you want to cancel a hold, go to the “My Books” page and click on “Show All.” This will take you to a new page that will display a “Remove from Hold List” button next to each book on hold. Simply click on the button next to the hold you wish to delete.

Can I return an e-book early?

Yes. You can check an e-book in early.

How long can I keep an e-book? How many e-books can I have out at one time?

Your library determines the check out / lending policy for e-books, which includes the number of days you can have the book checked out and the number of e-books you can have checked out at one time.

Why do I have to wait for an e-book? Aren’t e-books unlimited?

Libraries have to purchase an e-book in the same way they purchase physical books. The publishers require us to abide by one copy/one user model just as we do with physical books.

Why can't I find a particular e-book?

Your library most likely does not own a copy of the particular e-book. Libraries have to purchase an e-book in the same way they purchase physical books.

How do I renew an e-book?

The 3M Cloud Library does not have a renewal function. If a book is on hold it will automatically transfer to the next person in the queue. If the book is not on hold you can go through the check out process again.

Reading

Can I transfer books I’ve checked out on the PC to my personal e-reader?

Yes, once you have checked out a book to your PC, you can transfer a copy to your e-reader.

To do this, connect your e-reader to your PC using a USB cable. When you connect it and go to the My Books tab in the 3M Cloud Library App, you will see a green button appear on each book you have checked out that says “Download to Device”. Click this green button to transfer a copy of the book to your e-reader.

Note: It is important that the PC and the e-reader have both been activated with the same encrypting account – either and Adobe ID account or a 3M Cloud Library ID account. If these are different you will see a message that these are different. Changing the account if you already have books on the device will prevent you from opening some of the books.

How do I create bookmarks? How do I retrieve bookmarks?

To create a bookmark, select the square doted box in the upper right hand corner of the page.

Add any notes you would like into the bookmark and click Add to save.

You will now see the bookmark indicator change from blank to yellow indicating you have a bookmark for this page.

To retrieve a saved bookmark, select the italic “i” this will take you to Book details.

Inside Book Details you will find the Table of Contents and Bookmarks.

Select Bookmarks.

This will take you to your Bookmark List were you can choose the bookmark you like, delete bookmarks or edit bookmarks.

Can I read e-books on the Web App?

No, the 3M Cloud Library Web App was designed as a discovery application, allowing you to browse and check out e-books and from your local public library; however it does not allow users to read the e-book.

How do I change the viewing options (font size, margin size, night mode) while reading an e-book?

Within the IOS App or the Android App, you can tap the screen once while reading a book to bring up a menu at the top of the screen. Hitting the (*) button near the top middle will produce a menu to allow for Font Size, Margin Size, Night Mode, and locking of the orientation.

Can the 3M Cloud Library iOS App read the text on the screen aloud to me? (Text-to-Speech)

The 3M Cloud Library provides text to speech compatibility through our iOS application. By entering into accessibility mode a patron can navigate and checkout books in the 3M Cloud Library. On the iOS device go to Settings - Accessibility – VoiceOver and slide the button to the right to enable it. Please note that once this feature is enabled, you tap a button or word to select it and double tap it to open or run it. Also, swiping will require two fingers not one.

Once that is complete, navigate to the 3M Cloud Library. Checkout and open a book and the book will begin reading. If you want to learn more about VoiceOver for iOS devices please use the following website. http://www.apple.com/accessibility/ios/voiceover/

Can I print pages from the e-books or print my bookmarks?

No, at this time there is no option to print content from the e-books.

Listening

How much space do I need on my device for an e-Audiobook?

Files sizes of e-Audiobooks vary. However, most e-Audiobook files are less than 2 GB. The size of the book is displayed when selecting the book details of the title. This can be done by selecting the book cover art in multiple places in the apps.

Why do I get a Browser incompatibility warning from when I want to listen to a streaming e-Audiobook on my PC or MAC?

The 3M Cloud Library PC and Mac app audiobook streaming service has been tested vs. the current versions of Firefox, Chrome, Safari and Internet Explorer. Although the streaming player may indeed work in your browser when you receive this message, upgrading your browser should resolve any issue you may be having.

Can I transfer my e-Audiobook from my PC to my MP3 player?

No. Both the PC and Mac version of the App stream the content and do not download the entire audiobook file. Transfer of the file is not available.

My e-Audiobook is taking a long time to download. What can I do?

There are many variables in devices, networks speeds and even e-Audiobook sizes that can affect the speed of a download. However, you can start listening to your e-Audiobook as soon as the track you want to listen to is downloaded. There is no need to wait for the entire download to finish.

My e-Audiobook did not fully download or the sound quality is poor. What can I do?

For issues of incomplete downloads or poor sound quality, logging out (via Settings on the main menu) and then back into the App will allow you to re-download the book and try to resolve the issue. If the sound quality remains poor, please inform your library.

Can I listen to my e-Audiobook offline?

Offline listening is available via the iOS and Android apps only. Offline listening is not available via the Web Streaming or PC and Mac streaming of the audiobook. Note: Traveling in and out of network coverage may result in a loss of connection of an active download or playing of an e-Audiobook. You may need to the tap the download and/or play button to resume when this occurs.

What versions of iOS and Mac devices are supported to play e-Audiobooks?

iOS6, iOS7, iOS8 – iPad (Regular Size and Mini), iPod Touch, iPhone. e-Audiobooks requires version 2.0 or greater of the 3M Cloud Library iOS App.

Why can’t I listen to my e-Audiobook in Safari on my iOS device?

To listen to an e-Audiobook on your iOS device, please download the iOS version of the 3M Cloud app the link from the left of this page.

I have an issue that is not addressed in this FAQ. Where can I get more help?

Please contact your providing library for additional help with e-Audiobooks.

FAQ

If you still need help,
contact your local library.

Videos

Videos

How to Install Video

Installing the 3M Cloud Library App and getting started

Installing the 3M Cloud Library App and getting started

How to Browse, Borrow and Read

Browse, search and check-out e-books

Browse, search and check-out e-books

How to Read

How to check-out an e-book and reading features

How to check-out an e-book and reading features

Transfer

Transfer e-books to your eReader

Transfer e-books to your eReader

Transfer

How to use "My Books" in iOS

How to use "My Books" in iOS

Transfer

How to listen to audiobooks in iOS

How to listen to audiobooks in iOS