|
November
1999
For Immediate Release
On
the Spot Carpet Care
Where and When you Want It
London.Who would
imagine that apple juice would be a major culprit? Yet, it
is one of the carpet stains most often reported to the Scotchgard
service center by consumers. Others include coffee, cola,
Kool-Aid® and grease.
Even with great care, it's not always possible
to prevent stains from occurring. Scotchgard protection from
3M is a consumer's first line of defense, but prompt stain
removal is necessary to maintain a carpet's beauty for years
to come. 3M research shows that accidents (which can lead
to carpet stains) happen at least ten times a year. No wonder
the center answers hundreds of thousands of calls a year!
Trained stain removal specialists are available
8 a.m. to 6 p.m. central time, Monday through Friday, ready
to provide individualized stain removal assistance in three
languages: English, Spanish and French. This personalized
approach resolves more than 95% of all reported carpet staining
problems over the phone.
The newest, most immediate and ever-ready way
to get "on the spot" assistance is on-line. Now,
carpet care information is conveniently located on the 3M
web site, which can be visited at any time. Subjects include
information on Scotchgard protection, keeping carpets clean
and stain emergency assistance. The site lists more than 50
different stains with detailed, but easy-to-follow instructions
on removing them.
Whether you opt for one-to-one advice from a
real person at the service center, or you use the web site,
Scotchgard offers the most comprehensive means available for
gathering information on stain protection and stain removal.
The service center number is 1-800-433-3296.
Web site address is www.mmm.com/carpet.
Contact 3M
Canada PR department.
3M and Scotchguard are trademarks of 3M. Used
under license in Canada.
|
