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Vision Statement
We will grow by helping our customers win – through the ingenuity and responsiveness of people who care.
Quality Statement Quality Statement
3M Promises you Innovative, quality products and service excellence from a company you can Trust.
Our Quality Policy is to develop, produce, and deliver on time, products and services that meet or exceed customer expectations. In order to do this, we have implemented quality systems and processes that are continually being improved to satisfy our customers’ changing needs.
Background
3M Canada provides over 50,000 products to Industrial, Consumer, Institutional, Service, and Resource customers. Our plants in Canada manufacture select products for both the domestic and global marketplace and we import other products from 3M locations worldwide to meet the needs of our customers. Because of our complex business, we have developed this Quality Statement that we believe will satisfy customer inquiries regarding our quality system and test certification. 3M Canada understands the need for continuous improvement. We are pleased to provide this information about how our Quality Systems operate, and how we insure our products meet our customers’ needs.
Quality System
3M Canada’s manufacturing and service operations are registered to the internationally recognized ISO 9001 quality standard, assurance that these plants maintain consistently high standards. Please see the list of sites and their registration numbers on the back of this page. 3M Canada also has achieved Ford Q1 certification and our plants servicing the automotive industry are registered to the ISO/TS 16949 automotive standard.
Product
3M is committed to providing our customers with superior quality and have implemented rigorous quality systems to assure this. We place a strong emphasis on quality design, utilizing problem and waste prevention to build quality into our products and processes. Quality Function Deployment, highly recognized for its systematic approach to product design and development, is a key tool used at 3M to help us determine customer needs and the internal testing protocol needed to assure product quality. By including customers in this process, we are able to prioritize their requirements and prevent deviations in our performance. All our products are manufactured to 3M specifications and undergo testing to assure conformance. Additional test verifications are included to assure compliance with unique industry and customer specifications when requested.
Environmental
We recognize the necessity for responsible environmental management and conservation of resources. Pollution prevention, recycling, and reduction of all types of waste and emissions are integral parts of 3M Canada’s environmental program. 3M Canada’s main manufacturing plants are registered to the internationally recognized ISO 14001 environmental standard.
Continuous Improvement and Customer Satisfaction
Continuous improvement at 3M Canada has become a way of life. One of the key strategies of all our manufacturing locations is to constantly improve our processes. Our manufacturing sites use a quality tool kit that includes Statistical Process Control, Design of Experiments, and Process Capability (Cp,Cpk) to help us meet our objective. 3M also uses many customer satisfaction measurements to determine our performance in the marketplace with distributors, major customers, and the ultimate end users of our products. The main driver of our continual improvement efforts for our business and manufacturing processes is Six Sigma.
Supply Chain Excellence
3M Canada Company focuses on providing Supply Chain Excellence for all the customers and markets we serve. We track our performance across the entire supply chain against a thorough set of metrics. The way we purchase raw materials has a major impact on our ability to give our customers consistent, quality products, on time and at competitive prices. Our Supplier improvement process measures ongoing performance and emphasizes ISO 9000 registration. The majority of our suppliers are either registered to this quality standard or well on their way to becoming registered. Our goal is to achieve operational excellence in all aspects of procurement, manufacturing and supply, and customer order fulfillment. We will do this through the use of new technologies, a dedicated and talented workforce, and a commitment to the principles of continuous improvement. |
